Catherine Deptula
Summary
To become a part of a growing and challenging organization where my interpersonal, customer service, and administrative skills can be utilized to further the growth of the company and team.
Overview
26
26
years of professional experience
Work History
Shift Supervisor
Cibo Market Café
04.2003
- Extensive knowledge of restaurant menu and service operations.
- Took orders, served food, cleared tables, made salads, and prepared desserts.
- Prepared restaurant for next shift (filled condiments, rolled silverware, etc.).
- Prepped restaurant for next business day.
- Served customers and in a friendly/courteous/helpful/professional manner.
- Escorted customers to their tables.
- Presented menus to patrons and answered questions about menu items, made recommendations upon request.
Sales Associate/Shift Lead
Cracker Barrel Old Country Store Inc
12.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Representative/ Key Lead
Amy's Hallmark
10.2012 - Current
- Open and close store.
- Count cash drawers.
- Train new hires.
- Manager on Duty.
- Assisted Customers with product choices.
- Promote specialty items.
- Promote brand reward club membership benefits.
- Setup product displays.
- Stock shelves.
- Maintain cleanliness and visual appeal of the sales floor.
- Store Closed
Sales Assistant
The Westport Inn
01.2006 - 01.2011
- Answered all incoming calls to the Sales Department.
- Provided tours of the property's banquet/meeting spaces and guest rooms for prospective guests and groups.
- Assisted Clients in Social Event Planning including but not limited to Weddings and Bar/Bat Mitzvahs.
- Assisted Director of Sales with Corporate Clients.
- Met with Corporate Clients to negotiate Corporate Room Rates.
- Entered room blocks for both Corporate and Social Groups into Jaguar System.
- Prepared and delivered hotel information packets based on Client's needs.
- Prepared and delivered all Corporate and Social Contracts confirming their group information.
- Assisted and coordinated event setup and breakdowns.
- Assisted in other departments including Front Desk and Housekeeping when necessary.
- Filed all contracts and paperwork for both the Director of Sales and General Manager.
- Worked with off property Reservation Center to optimize guest revenue and experience.
- Living the Journey.
- Leading the Journey.
Breakfast Attendant
The Westport Inn
09.2004 - 02.2006
- Set up Breakfast Buffet each morning for guests.
- Assisted guests with service.
- Cleared tables.
- Inventoried all breakfast supplies.
- Ordered all breakfast supplies.
- Evening Wine Service server.
Royal Bakery
04.1999 - 11.2002
- Cashier.
- Stocked display cases.
- Made cookie trays.
- Filled pastries.
- Decorated cakes.
- Received and filled phone orders.
Education
Administrative Health Specialist
Porter and Chester Institute
04.2013
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Shelton High School
Skills
- Customer service focus
- Positive attitude
- Cash handling
- Training assistance
- Sales expertise
Timeline
Sales Associate/Shift Lead
Cracker Barrel Old Country Store Inc
12.2022 - Current
Sales Representative/ Key Lead
Amy's Hallmark
10.2012 - Current
Sales Assistant
The Westport Inn
01.2006 - 01.2011
Breakfast Attendant
The Westport Inn
09.2004 - 02.2006
Shift Supervisor
Cibo Market Café
04.2003
Royal Bakery
04.1999 - 11.2002
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Shelton High School
Administrative Health Specialist
Porter and Chester Institute
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