Kayla Smith
Bluffton,SC
Summary
Motivated Shift Supervisor experienced in fast paced and retail environments. Knowledgeable about security, safety and service standards. Effective at helping management maintain order and increase revenue. Driven to apply 5 years of experience to improve operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
01.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Trained new employees and delegated daily tasks and responsibilities.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Shift Supervisor
Chick-fil-A
03.2021 - 01.2023
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Served customers quickly and efficiently and created strategies to prevent delays.
Shift Supervisor
Walgreens
06.2018 - 03.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
High School Diploma -
Bay Port High School
Green Bay, WI05.2018
Skills
Workplace Safety
Customer-Oriented
Cash handling expertise
Customer service focus
Decision-making capabilities
Certification
ServSafe certified - May 2022
Timeline
Shift Supervisor
Starbucks
01.2023 - Current
Shift Supervisor
Chick-fil-A
03.2021 - 01.2023
Shift Supervisor
Walgreens
06.2018 - 03.2021
High School Diploma -
Bay Port High School
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