Package Dispatch Supervisor
UPS
- Coordinated cross-functional efforts between warehouse personnel, drivers, and customer service representatives to ensure seamless communication throughout the supply chain process.
- Developed strong relationships with key clients, resulting in increased business opportunities and revenue growth.
- Evaluated staffing needs regularly, adjusting schedules accordingly to meet fluctuating demand while maintaining optimal resource utilization levels consistently throughout the year.
- Collaborated with other supervisors to develop standardized best practices for enhanced departmental efficiency across locations.
- Managed a diverse team of dispatchers and drivers, promoting a positive work environment fostering collaboration and teamwork.
- Improved package delivery efficiency by implementing optimized routing and dispatch procedures.
- Fostered open lines of communication within the team by maintaining an approachable demeanor and encouraging honest feedback from all employees.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Assisted in resolving customer complaints and grievances.
