Ryan Galloway

• Achieved higher customer satisfaction rates by ensuring prompt and accurate package deliveries.
• Evaluated staffing needs regularly, adjusting schedules accordingly to meet fluctuating demand while maintaining optimal resource utilization levels consistently throughout the year.
• Fostered open lines of communication within the team by maintaining an approachable demeanor and encouraging honest feedback from all employees.
• Ensured compliance with federal, state, and local regulations governing transportation safety and security protocols.
• Improved package delivery efficiency by implementing optimized routing and dispatch procedures.
• Conducted regular performance evaluations on staff members, providing constructive feedback for professional growth.

• - Supervised and coordinated daily activities of delivery drivers, ensuring adherence to company policies and procedures.
• - Monitored driver performance, providing coaching and feedback to improve efficiency and customer service.
• - Analyzed delivery routes and implemented strategies to optimize delivery times and reduce operational costs.
• - Conducted safety training and ensured compliance with all safety regulations and standards.
• - Addressed and resolved any operational issues, maintaining smooth and efficient delivery operations.

- Efficiently delivered packages to residential and commercial locations, ensuring timely and accurate deliveries.

- Managed daily routes and schedules, optimizing delivery times and reducing fuel consumption.

- Provided exceptional customer service, addressing customer inquiries and resolving delivery issues.

- Maintained delivery vehicle in excellent condition, performing routine checks and minor maintenance.

- Handled delivery paperwork and electronic tracking systems to ensure accurate record-keeping.

• Performed entry-level logistics work, sorted packages, and loaded an average of 1280 packages per shift, exceeding company standards.

• Served as a residential camp counselor for middle school students, supervised campers, and mentored students in STEM education.