Nathalie Saint-Felix
Trenton,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Package Dispatch Supervisor
United Postal Service, UPS
Cranbury, NJ
08.2021 - Current
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely and professional manner.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Supervised the training of new hires in dispatching protocols and processes.
Security Officer
Allied Universal Security Services
Cranbury, NJ
05.2020 - 08.2021
- Checked for safety hazards and took corrective action when necessary.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Confirmed visitor identification prior to granting entry into the building.
Retail Sales Supervisor
Uptop Clothing
Lawrenceville, NJ
05.2018 - 06.2020
- Directed and supervised team of 3 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Trained new employees on store operations, customer service protocols, merchandise displays and use of point-of-sale systems.
IT Technician
University of Saint Elizabeth
Morristown, NJ
05.2017 - 03.2020
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Monitored system performance and implemented preventive maintenance procedures.
Education
Bachelor of Science - Criminal Justice
University Saint Elizabeth
Morristown, NJ05-2021
Skills
- Employee Performance Reviews
- Employee Time Records
- Customer Complaint Handling
- Customer Communication
Timeline
Package Dispatch Supervisor
United Postal Service, UPS
08.2021 - Current
Security Officer
Allied Universal Security Services
05.2020 - 08.2021
Retail Sales Supervisor
Uptop Clothing
05.2018 - 06.2020
IT Technician
University of Saint Elizabeth
05.2017 - 03.2020
Bachelor of Science - Criminal Justice
University Saint Elizabeth
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