Matt Knoblich
Chesapeake,VA
Summary
Results-driven Package Dispatch Supervisor with expertise in optimizing workflows, enhancing operational efficiency, and ensuring regulatory compliance. Proven track record in employee onboarding and performance analytics.
Overview
1
1
Certification
23
23
years of professional experience
Work History
Package Dispatch Supervisor
UPS
Suffolk, VA
02.2022 - Current
- Supervised daily package dispatch operations to ensure timely processing of deliveries.
- Implemented process improvements that increased productivity in the dispatch area.
- Collaborated with team members to optimize workflow, resulting in smoother operations and reduced delays.
- Scheduled daily routes for drivers, maximizing coverage and efficiency.
- Trained new staff on standard operating procedures and safety protocols, ensuring compliance and readiness for tasks.
- Monitored employee performance and provided constructive feedback, fostering a culture of continuous improvement.
- Communicated delivery schedules and routes effectively with drivers.
- Tracked package status using specialized software, providing updates to customers.
Package Dispatch Supervisor
UPS
Virginia Beach, Virginia
02.2016 - 02.2022
- Supervised daily package dispatch operations, ensuring timely processing and adherence to regulations.
- Coordinated team efforts to streamline workflow and enhance productivity in dispatch area.
- Scheduled daily routes for drivers while overseeing progress throughout delivery schedules.
- Managed work schedules for drivers to maximize coverage and performance effectiveness.
- Monitored package tracking systems for accuracy and communicated necessary updates promptly.
- Trained new staff on standard operating procedures and safety protocols to enhance operational efficiency.
- Delivered performance feedback to employees, promoting a culture of continuous improvement.
- Participated in meetings with upper management to strategize operational improvements.
Local Sort Supervisor
UPS
Virginia Beach, VA
04.2013 - 02.2016
- Implemented process improvements that increased sorting efficiency and accuracy, reducing errors in package handling.
- Supervised daily sorting operations to ensure efficient package handling.
- Developed training program for new employees on sorting procedures and operational protocols to ensure consistent performance.
- Coordinated team workflow to optimize productivity and uphold safety standards during peak operational periods.
- Monitored equipment performance and promptly reported maintenance needs.
- Conducted safety audits to verify compliance with company policies.
- Enforced company policies consistently while resolving employee grievances.
- Organized resources to meet peak season demands by adjusting staff schedules.
Preload Operations Supervisor
UPS
Virginia Beach, Virginia
01.2011 - 04.2013
- Supervised daily preload operations, ensuring compliance with safety protocols.
- Coordinated team workflows, improving operational efficiency and meeting daily targets.
- Managed scheduling and staffing to align with workload demands.
- Implemented process improvements, streamlining loading operations and reducing delays.
- Monitored staff performance and productivity for accuracy and efficiency.
- Trained new employees on safety standards and operational procedures.
- Developed and executed strategies for workflow enhancements, collaborating with cross-departmental teams to achieve seamless operations.
- Communicated operational challenges and solutions to management regularly.
Package Dispatch Supervisor
UPS
Virginia Beach, VA
08.2008 - 01.2011
- Supervised daily package dispatch operations, ensuring timely processing and compliance with regulations.
- Implemented process improvements, resulting in increased productivity in dispatch area.
- Scheduled daily routes for drivers, tracking progress using specialized software.
- Coordinated with team members to optimize workflow and efficiency across departments.
- Communicated with drivers regarding delivery schedules and potential conflicts.
- Monitored employee performance and provided feedback to facilitate skill development.
- Trained new staff on standard operating procedures and safety protocols.
- Analyzed delivery data to pinpoint opportunities for operational enhancements.
On Road Supervisor
UPS
Virginia Beach, Virginia
07.2007 - 04.2008
- Supervised daily operations of package delivery routes and drivers for optimal efficiency.
- Monitored compliance with safety regulations and company policies, ensuring adherence to standards.
- Conducted safety training sessions for personnel, maintaining adherence to OSHA regulations.
- Trained new drivers on safety protocols and operational procedures to enhance performance.
- Evaluated driver performance through regular feedback and assessments, driving continuous improvement.
- Identified process improvement opportunities by analyzing delivery data, enhancing operational effectiveness.
- Implemented GPS tracking systems into delivery processes to increase overall efficiency.
- Investigated reported accidents or incidents involving company vehicles to enhance safety measures.
Preload Operations Supervisor
UPS
Virginia Beach, Virginia
08.2004 - 07.2007
- Supervised daily preload operations, ensuring compliance with safety protocols.
- Coordinated team workflows, improving operational efficiency through streamlined processes.
- Managed scheduling and staffing to meet workload demands effectively.
- Implemented process improvements, enhancing loading operations and reducing turnaround times.
- Monitored staff performance for accuracy and productivity.
- Developed strategies for workflow optimization, leading to more effective resource allocation.
- Trained new employees on procedures and safety standards.
- Participated in weekly management meetings to discuss industry trends and operational improvements.
PT Preload Operatons Supervisor
UPS
Virginia Beach, VA
01.2004 - 07.2004
- Supervised daily operations for package sorting and delivery processes, managing 10-15 employees.
- Implemented process improvements that streamlined operations and contributed to overall efficiency.
- Conducted performance evaluations, addressing productivity and delivering constructive feedback to enhance team outcomes.
- Trained team members on safety protocols, company policies, and job duties to ensure compliance.
- Resolved employee conflicts, fostering a positive work environment that promoted high morale and collaboration.
- Monitored attendance and punctuality issues, addressing absenteeism proactively.
- Acted as liaison between upper management and staff, facilitating open communication.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Loader and Unloader
UPS
Virginia Beach, Virginia
10.2003 - 01.2004
- Loaded packages onto delivery trucks utilizing safe and efficient techniques.
- Inspected packages for damage to ensure quality and safety before loading onto vehicles.
- Collaborated with team members to streamline loading and unloading processes for improved efficiency.
- Maintained cleanliness and organization of work areas to support safe and effective operations.
- Adhered to safety protocols to ensure a secure work environment.
- Worked effectively with team members to meet project deadlines.
- Maintained a safe work environment by following all safety regulations.
Education
BBA - Operations Management
Thomas Edison State University
Trenton, NJ01-2020
Skills
- Package status monitoring and route optimization
- Schedule optimization
- Operational enhancement
- Regulatory adherence
- Process coordination
- Performance analytics
- Employee onboarding and development
- Employee evaluation
- Cross-functional teamwork
- Team motivation
- Dispute mediation
- Operational accuracy
Certification
- Responsible Management Person Hazardous Materials-UPS
- Power Industrial Truck Operator-UPS
- Lockout Authorized Employee-UPS
Timeline
Package Dispatch Supervisor
UPS
02.2022 - Current
Package Dispatch Supervisor
UPS
02.2016 - 02.2022
Local Sort Supervisor
UPS
04.2013 - 02.2016
Preload Operations Supervisor
UPS
01.2011 - 04.2013
Package Dispatch Supervisor
UPS
08.2008 - 01.2011
On Road Supervisor
UPS
07.2007 - 04.2008
Preload Operations Supervisor
UPS
08.2004 - 07.2007
PT Preload Operatons Supervisor
UPS
01.2004 - 07.2004
Loader and Unloader
UPS
10.2003 - 01.2004
BBA - Operations Management
Thomas Edison State University