Cole Hendrix

• Used on-road integrated optimization and navigation software to reduce fuel costs, reduce paid days and ensure timely delivery and accuracy
• Built routes to ensure driver work area are dispatched evenly within their total service plan target goals, by analyzing trends

in piece count, pickup volume, and stop count

• Collaborate with feeder and dispatch operations to ensure loads for large accounts are sorted and built according to service agreements.
• Meet with Union representatives to improve employee relations and minimize issues, while following the UPS Teamsters National Bargaining Agreement

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.

• Participated in professional development workshops and training sessions to enhance technical skills among the student body
• Assisted senior engineers and course development instructors in conducting hands-on troubleshooting and gaining practical knowledge of industry leading practices
• Interacts directly with colleagues in the planning of assignments and the resolution of day-to-day operational problems

• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.