Holli Smith
Madison,TN
Summary
Results-driven Operations Leader skilled in dispatch and operations management. Enhances performance through route optimization and team collaboration, ensuring safety compliance and continuous improvement. Excels in overseeing communication and work orders, while maintaining detailed records for stakeholders. Drives team performance with efficient equipment management and effective scheduling.
Overview
24
24
years of professional experience
Work History
Package Dispatch Supervisor
United Parcel Service
Nashville, TN
01.2022 - Current
- Planned Nashville South's daily package dispatch to enhance service performance and meet delivery timelines
- Reviewed dispatch data to identify trends, developing actionable plans that improved overall dispatch effectiveness
- Manages the center's dispatch systems and processes
- Fostered collaborative work environment through ongoing communication and relationship building with supervisors and drivers
Operations Supervisor
United Parcel Service
Nashville, TN
11.2015 - Current
- Managed 7 supervisors and 45 hourly employees, ensuring safe and productive operations.
- Plan, delegate, and review day to day activities of the operation.
- Scheduled efficiently, loaded properly, and ensured timely departure of service providers.
- Reviewed and analyzed work group processes, modifying work plans to enhance performance.
- Implement and maintain Comprehensive Health and Safety Plan.
- Identify training needs and develop action plans.
- Provided feedback and support, fostering continuous improvement in team performance.
On Road/Preload Supervisor
United Parcel Service
Birmingham, AL
03.2014 - 12.2021
- Maximized efficiency with service providers which ensured customers were serviced in a safe, timely, and professional manner.
- Oversaw daily performance of service providers, ensuring adherence to service standards.
- Monitored service providers via Telematics, enhancing service quality and performance.
- Conducted performance evaluations to address and improve individual and group performance issues.
- Determined employee training needs and produced results with continuous action plans.
- Delivered constructive feedback and support to enhance team performance.
- Created a healthy work environment through communication and relationship building.
- Maintained compliance with health and safety requirements.
Cover Driver
United Parcel Service
Roebuck
12.2010 - 03.2014
- Coordinated and prioritized pick-up and delivery schedules to ensure timely transportation of materials.
- Operated in a fast-paced environment, managing continual lifting and lowering of packages up to 70 lbs to meet delivery schedules.
- Interacted with customers to assess satisfaction and address any concerns during deliveries.
Bartender
Park Crest Event Facility
Hoover, AL
07.2009 - 10.2011
- Served beverages for private events, ensuring timely delivery and customer satisfaction.
- Served customers in a friendly, helpful manner.
- Fostered welcoming environment, enhancing overall customer experience and satisfaction.
- Managed cash and credit card transactions accurately to maintain financial integrity.
- Monitored and maintained inventory supplies.
Courier
FedEx Express
Birmingham, AL
08.2004 - 12.2010
- Organized delivery schedule to guarantee timely delivery of urgent materials.
- Coordinated and prioritized pick-up and delivery of materials to meet operational needs.
- Constructed delivery routes to ensure couriers are consistently productive.
- Demonstrated extensive knowledge of local geography in Jefferson and North Shelby Counties.
- Provided excellent customer service.
- Maintained accurate transportation and fuel consumption logs to support compliance and reporting.
- Performed clerical duties of daily delivery records.
Physical Therapy Assistant/Exercise Specialist
Baptist Health Systems
Birmingham, AL
08.2002 - 08.2004
- Instructed patients on proper exercise techniques to enhance effectiveness and prevent injury.
- Monitored patient therapy sessions to ensure adherence to treatment plans and optimize recovery.
- Managed clinic bookkeeping and medical records to maintain accurate patient information and streamline administrative processes.
- Managed inventory processes to support efficient clinic operations.
Education
Bachelor of Science - Physical Education, Health Promotion/Fitness Leadership
University of Alabama At Birmingham
Birmingham, AL01.2003
High School Diploma -
Wilson High School
Florence, AL05-1999
Skills
- Dispatch management
- Fleet management
- Route optimization
- Operations planning
- Safety compliance
- Performance evaluation
- Data analysis
Timeline
Package Dispatch Supervisor
United Parcel Service
01.2022 - Current
Operations Supervisor
United Parcel Service
11.2015 - Current
On Road/Preload Supervisor
United Parcel Service
03.2014 - 12.2021
Cover Driver
United Parcel Service
12.2010 - 03.2014
Bartender
Park Crest Event Facility
07.2009 - 10.2011
Courier
FedEx Express
08.2004 - 12.2010
Physical Therapy Assistant/Exercise Specialist
Baptist Health Systems
08.2002 - 08.2004
Bachelor of Science - Physical Education, Health Promotion/Fitness Leadership
University of Alabama At Birmingham
High School Diploma -
Wilson High School