Catherine Disalvo
Old Saybrook,CT
Summary
Versatile professional with a proven track record in quality management and customer service excellence, notably at SWPC Plastics, LLC (Smith & Wesson). Expert in internal auditing and adept at fostering strong client relationships. Achieved significant improvements in product quality and safety through strategic corrective actions and compliance monitoring. Demonstrates expertise in problem-solving and interpersonal skills.
Overview
44
44
years of professional experience
Work History
Quality Manager
SWPC Plastics, LLC (Smith & Wesson)
12.2008 - Current
- Evaluated quality problems and performed assessments to identify and resolve issues.
- Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
- Developed and deployed production control plans and created work instructions and procedures.
Restaurant Owner
Self Employed
03.2005 - 12.2008
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
Insurance Agent
AARP Services
02.2001 - 12.2004
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions for all auto and homeowners policies.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Tool Designer
Royal Machine and Tool
12.1980 - 02.2001
- Designed holding devices including chucks, jaws, and collets using autocad software per customer requirements.
- Presented detailed tool design proposals to clients, effectively communicating technical concepts and garnering project approval.
Education
Skills Training - Accounting/Secretarial
Manchester Community College
Manchester, CTCertificate of Completion - Mechanical Drafting
Porter And Chester Institute
Rocky Hill, CTHigh School Diploma -
Windsor High School
Windsor, CT05-1976
Skills
- Internal auditing
- Quality management systems
- Compliance monitoring
- Corrective actions
- First-article inspection
Timeline
Quality Manager
SWPC Plastics, LLC (Smith & Wesson)
12.2008 - Current
Restaurant Owner
Self Employed
03.2005 - 12.2008
Insurance Agent
AARP Services
02.2001 - 12.2004
Tool Designer
Royal Machine and Tool
12.1980 - 02.2001
Skills Training - Accounting/Secretarial
Manchester Community College
Certificate of Completion - Mechanical Drafting
Porter And Chester Institute
High School Diploma -
Windsor High School
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