Catherine Fesler
Indianapolis,IN
Summary
Results-driven professional with history in handling refund processes and resolving customer issues. Known for reliability and adaptability in dynamic environments, focusing on team collaboration and achieving outcomes. Skilled in data entry and conflict resolution, bringing balanced approach to meeting both team and individual goals.
Overview
12
12
years of professional experience
Work History
Refund Representative
Zotec
11.2021 - 03.2023
- Monitored trends in refund requests to identify potential areas for improvement within company processes or products/services offered.
- Maintained up-to-date knowledge of company policies, products/services offered, and industry trends to better serve customers seeking refunds.
- Managed a high volume of refund cases, prioritizing workload to meet deadlines and maintain customer satisfaction.
Medical Billing Supervisor
Ciproms
10.2018 - 11.2021
- Submitted electronic and paper claims to insurance companies, Medicare and Medicaid to collect medical payments.
- Analyzed medical records to satisfy insurance company mandates.
- Improved efficiency in the medical billing process by streamlining workflows and implementing best practices.
- Collaborated with physicians and other healthcare providers to resolve complex billing issues promptly.
- Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
- Organized regular team meetings to review performance metrics, discuss challenges, and share best practices for continuous improvement efforts.
- Successfully maintained a high level of team morale and engagement, fostering a positive work environment that encouraged collaboration and dedication to providing top-notch medical billing services.
- Managed a team of medical billers, providing guidance and support for their professional development.
CSR
Speedway Gas Station
06.2014 - 10.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Stock
- Count cash registers and close down store at end of shift.
Medical Billing
IU Health
10.2010 - 02.2014
- ICD-9 & ICD-10 Coding
- Medical Billing
- Interacting with providers to make sure any issues were cleared up
- Trained new employees on how to operate our system
- Site visits to correct issues that were repative
Education
Associate of Applied Science - Health Care Management
Harrison College
Indianapolis, INSkills
- Patience and tolerance
- Professionalism and courtesy
- Conflict management
- Refund processing
- Data entry proficiency
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Refund Representative
Zotec
11.2021 - 03.2023
Medical Billing Supervisor
Ciproms
10.2018 - 11.2021
CSR
Speedway Gas Station
06.2014 - 10.2014
Medical Billing
IU Health
10.2010 - 02.2014
Associate of Applied Science - Health Care Management
Harrison College
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