Catherine Filla
Hudson,WI
Summary
Clinic Manager with high level of professionalism, motivation and commitment to patient satisfaction. Over 25 years of experience facilitating staff teams and working alongside medical personnel in well-known medical community. Strong skills in communication, leadership and building morale within the clinic. Hard working with great work ethic who leads by example. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
27
27
years of professional experience
Work History
Clinic Manager
Allina Health
08.2018 - Current
- Hired, trained and supervised employees to maintain team of high performers.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Monitored up to 400 patients per day to create efficient flow of patients from check-in to check-out.
- Developed and implemented team building activities to foster collaboration and improve employee morale. Maintained a turnover rate of less than 2% over past 3 years.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction daily
- Budgeted for resources and controlled expenditures for Medium to Large sized clinic.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Provided direct supervision, ongoing staff development and continuing education to nearly 70 employees.
- Spearheaded and implemented new projects to promote revenue growth
- Planned and implemented remodeling projects within current clinic as well as previous clinics.
- Plan, lead, and collaborate clinic committees x 4 (patient experience, quality, safety, fun/mission)
- Managed patient satisfaction through NRC and initiated service recovery
- Monitor and asses quality work to improve Hedis Measures - currently meeting 70% set goal
- Coordinate and plan staffing and clinic schedules as needed to include time off requests, access and template management
Clinic Supervisor
HealthPartners
02.1997 - 02.2018
- Delivered effective onboarding and training to new and existing employees.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Managed daily operations of two dental clinics with direct supervision up to 50 employees.
- Hired, trained and supervised employees
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Monitored schedules and provider templates.
- Budgeted for resources to control expenditures
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
- Developed marketing strategies to increase visibility and patient base.
- Physician Shadow Coach for HealthPartners Medical
Education
Associate of Science - Medical Business Management
Inver Hills Community College
Inver Grove Heights, MNBachelor of Science - Business Management
St. Mary's University
Minneapolis2007
Skills
- Facility Oversight
- Clinical Management
- Status Updates
- Team Meeting Management
- Profit and Loss Statements
- Clinical Staff Management
- Administrative Staff Supervision
- Continuous Improvement Planning
- Electronic Medical Record Software
- Train Employees
- Special Event Planning
- Space Planning
- Revenue Management
- Emergency Readiness
- Vendor Relations
Timeline
Clinic Manager
Allina Health
08.2018 - Current
Clinic Supervisor
HealthPartners
02.1997 - 02.2018
Associate of Science - Medical Business Management
Inver Hills Community College
Bachelor of Science - Business Management
St. Mary's University
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