Catherine Forsythe
Fulton,NY
Summary
Driven professional with a proven track record at Onondaga County DSS-ES, enhancing workflow efficiency and client service through exceptional problem-solving and communication skills. Expert in policy interpretation and client advocacy, I streamlined processes to significantly improve service accessibility, demonstrating a commitment to professionalism and teamwork in high-stakes environments.
Overview
24
24
years of professional experience
Work History
Social Welfare Examiner in Child Support
Onondaga County DSS-ES
421 Montgomery Street, Syracuse, NY 13202
02.2019 - Current
- Optimized workflow processes for greater efficiency by developing standardized procedures and templates for documentation.
- Assisted clients in navigating complex application processes, ensuring they received their appropriate Child Support in a timely manner.
- Provided comprehensive training to new staff members, enhancing their understanding of social welfare programs and procedures.
- Streamlined application processes for clients, resulting in reduced wait times and increased accessibility to services.
- Conducted regular audits on active cases to maintain accuracy and compliance with program guidelines.
- Consistently met or exceeded performance metrics in areas such as caseload management, timeliness, and accuracy of determinations.
911 Public Safety Telecommunicator
Oswego County 911
34 Churchill Road, Oswego, NY 13126
10.2000 - 03.2014
- Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
- Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.
Education
Associate of Science - Business Administration
Onondaga Community College
4585 W Seneca Turnpike, Syracuse, NY 1321512.1985
Skills
- Oral communication
- Policy Interpretation
- Cross-cultural sensitivity
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Effective Communication
- Client Advocacy
- Analytical Thinking
- Professionalism
- Professional Demeanor
- Problem-solving aptitude
Timeline
Social Welfare Examiner in Child Support
Onondaga County DSS-ES
02.2019 - Current
911 Public Safety Telecommunicator
Oswego County 911
10.2000 - 03.2014
Associate of Science - Business Administration
Onondaga Community College