Summary
Overview
Work History
Education
Skills
Timeline
Generic

Catherine Forsythe

Fulton,NY

Summary

Driven professional with a proven track record at Onondaga County DSS-ES, enhancing workflow efficiency and client service through exceptional problem-solving and communication skills. Expert in policy interpretation and client advocacy, I streamlined processes to significantly improve service accessibility, demonstrating a commitment to professionalism and teamwork in high-stakes environments.

Overview

24
24
years of professional experience

Work History

Social Welfare Examiner in Child Support

Onondaga County DSS-ES
02.2019 - Current
  • Optimized workflow processes for greater efficiency by developing standardized procedures and templates for documentation.
  • Assisted clients in navigating complex application processes, ensuring they received their appropriate Child Support in a timely manner.
  • Provided comprehensive training to new staff members, enhancing their understanding of social welfare programs and procedures.
  • Streamlined application processes for clients, resulting in reduced wait times and increased accessibility to services.
  • Conducted regular audits on active cases to maintain accuracy and compliance with program guidelines.
  • Consistently met or exceeded performance metrics in areas such as caseload management, timeliness, and accuracy of determinations.

911 Public Safety Telecommunicator

Oswego County 911
10.2000 - 03.2014
  • Managed multiple computer systems simultaneously while fielding calls, resulting in seamless information flow between agencies.
  • Promoted a positive work environment by actively collaborating with colleagues to share knowledge and provide mutual support.
  • Provided exceptional customer service to callers, addressing their needs promptly and professionally.
  • Maintained high levels of situational awareness by monitoring local news and weather updates to anticipate potential emergency situations.

Education

Associate of Science - Business Administration

Onondaga Community College
4585 W Seneca Turnpike, Syracuse, NY 13215
12.1985

Skills

  • Oral communication
  • Policy Interpretation
  • Cross-cultural sensitivity
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Excellent Communication
  • Effective Communication
  • Client Advocacy
  • Analytical Thinking
  • Professionalism
  • Professional Demeanor
  • Problem-solving aptitude

Timeline

Social Welfare Examiner in Child Support

Onondaga County DSS-ES
02.2019 - Current

911 Public Safety Telecommunicator

Oswego County 911
10.2000 - 03.2014

Associate of Science - Business Administration

Onondaga Community College

Similar Profiles

CREATE PROFILE
Catherine Forsythe