Lorraine Nieves
209 East 163rd Street
Summary
Professional with strong background in social services, equipped to assess and address client needs effectively. Skilled at fostering team collaboration and ensuring optimal outcomes in dynamic environment. Known for reliability and adaptability, with expertise in client evaluation, case management, and resource allocation. Capable of maintaining high standards while delivering impactful results.
Overview
2027
2027
years of professional experience
Work History
Senior Social Welfare Examiner
Oneida County Department of Social Services
800 Park Avenue
10.2009 - Current
- Assessed eligibility for social welfare programs, ensuring compliance with state and federal regulations.
- Reviewed case files and documentation to determine client needs and appropriate services.
- Coordinated outreach efforts to educate clients on available resources and application processes.
- Conducted interviews with clients to gather necessary information for accurate case assessments.
- Mentored junior examiners on best practices for client interactions and documentation standards.
- Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
- Prepared budgets for program applicants to assist in determining needs and ongoing financial preparation.
- Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
Clerk
Oneida County Department of Social Services
800 Park Avenue
2008 - 2009
- Processed registered applications for clients applying for Snap benefits.
- Assisted in maintaining accurate records and documentation for case management systems.
- Provided administrative support to caseworkers, facilitating efficient workflow and communication.
- Coordinated appointment schedules for clients, optimizing service delivery and response times.
Dispatcher II
RCN Communications
New York, NY
2001 - 2006
- Coordinated daily dispatch operations to ensure timely service delivery.
- Monitored communication systems to facilitate efficient routing of service calls.
- Collaborated with technicians to optimize scheduling and resource allocation.
- Maintained accurate records of dispatch activities for compliance and reporting.
- Trained new team members on operational procedures and software usage.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
St Pius V High School
500 Coutlandt Avenue Bronx NYNo Degree - Deviant Behavior
John Jay College of Criminal Justice
New York, NYSkills
- Oral communication
- Eligibility determination
- Benefits administration
- Policy interpretation
- Multitasking
- Excellent communication
- Problem-solving abilities
- Attention to detail
- Teamwork and collaboration
- Interviewing techniques
Knowledge in the following programs
WMS, IEDR, WORKSPACE and COMPASS.
Timeline
Senior Social Welfare Examiner
Oneida County Department of Social Services
10.2009 - Current
Clerk
Oneida County Department of Social Services
2008 - 2009
Dispatcher II
RCN Communications
2001 - 2006
High School Diploma -
St Pius V High School
No Degree - Deviant Behavior
John Jay College of Criminal Justice