Kerilyn Booth
Plattsburgh
Summary
Dynamic Senior Social Welfare Examiner at Clinton County Department of Social Services, recognized for optimizing workflows and enhancing staff training. Demonstrated expertise in eligibility determination and effective communication, consistently exceeding performance metrics while ensuring compliance with regulations. Committed to delivering exceptional client service and fostering a culture of continuous improvement.
Professional with strong background in social services, equipped to assess and address client needs effectively. Skilled at fostering team collaboration and ensuring optimal outcomes in dynamic environment. Known for reliability and adaptability, with expertise in client evaluation, case management, and resource allocation. Capable of maintaining high standards while delivering impactful results.
Social welfare professional with background in assessing client needs and administering public assistance programs. Known for fostering collaborative environments and achieving impactful results through adaptive problem-solving. Adept in case management, eligibility determination, and client advocacy, with focus on reliability and flexibility.
Overview
12
12
years of professional experience
Work History
Senior Social Welfare Examiner
Clinton County Department of Social Services
07.2013 - Current
- Optimized workflow processes for greater efficiency by developing standardized procedures and templates for documentation.
- Provided comprehensive training to new staff members, enhancing their understanding of social welfare programs and procedures.
- Reviewed application process with applicants and assisted in preparation of documents to apply for state benefits.
- Participated in judicial proceedings and meetings to report findings in determining application decision.
- Prepared budgets for program applicants to assist in determining needs and ongoing financial preparation.
- Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
- Assisted applicants in coordinating and referring to other appropriate social service agencies.
- Assisted clients in navigating complex application processes, ensuring they received the appropriate benefits in a timely manner.
- Promoted a culture of continuous improvement within the department by actively participating in staff meetings and professional development opportunities.
- Ensured compliance with federal, state, and local regulations by staying current on policy updates and implementing changes accordingly.
- Consistently met or exceeded performance metrics in areas such as caseload management, timeliness, and accuracy of determinations.
- Provided exceptional customer service, addressing client inquiries and concerns in a timely and empathetic manner.
- Managed sensitive client information with utmost confidentiality, adhering strictly to privacy regulations.
- Conducted applicant interviews and determined eligibility for assistance programs.
Education
Associate of Arts - Human Services
University of Phoenix
Tempe, AZ04-2012
Skills
- Oral communication
- Eligibility determination
- Benefits administration
- Policy interpretation
- Multitasking
- Reliability
- Effective communication
- Case documentation
- Task prioritization
- Excellent communication
- Attention to detail
- Teamwork
Timeline
Senior Social Welfare Examiner
Clinton County Department of Social Services
07.2013 - Current
Associate of Arts - Human Services
University of Phoenix
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