Brandy Leonardo
LAKE HUNTINGTON
Summary
Results-driven Senior Social Welfare Examiner focused on eligibility determination and client advocacy. Known for effective communication and problem-solving skills, contributing to enhanced service delivery and positive client outcomes.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Senior Social Welfare Examiner
Sullivan County Government
Liberty
04.2023 - Current
- Evaluated applications for social services assistance and determined eligibility criteria.
- Conducted interviews to gather information and assess client needs effectively.
- Collaborated with community organizations to enhance service delivery and resource access.
- Provided guidance on program requirements and support services available to clients.
- Participated in team meetings to discuss client cases and improve service strategies.
- Initiated investigations into potential fraud or abuse by recipients of public assistance funds.
- Maintained contact with employers, landlords, schools, hospitals as needed.
Social Welfare examiner
Sullivan County Government
Liberty
04.2019 - 04.2023
- Conducted interviews to gather client information and assess needs.
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Maintained and developed community relationships to support various client referrals.
- Assisted homeless clients with procuring mental health support and other various community resources.
Loan Servicing Representative
Jeff Bank
Jeffersonville
06.1997 - 04.2019
- Reviewed and verified financial documentation for accuracy and compliance.
- Maintained detailed records of loan transactions in the database system.
- Responded to customer complaints with empathy and resolution strategies.
- Monitored account statuses to ensure timely payments and collections actions.
- Handled routine and complex inquiries from customers, title companies and vendors each day.
- Processed payoffs, releases, and curtailments for loans.
- Coordinated with lenders to verify information on existing loans.
Education
Associate of Applied Science - Criminal Justice
SUNY Sullivan
Loch Sheldrake, NY05-2025
Skills
- Customer service
- Problem analysis
- Community outreach
- Case management
- Application evaluation
- Interview techniques
- Eligibility determination
- Oral communication
- Policy interpretation
- Problem-solving
Certification
Notary Public Licensed in New York
Timeline
Senior Social Welfare Examiner
Sullivan County Government
04.2023 - Current
Social Welfare examiner
Sullivan County Government
04.2019 - 04.2023
Loan Servicing Representative
Jeff Bank
06.1997 - 04.2019
Associate of Applied Science - Criminal Justice
SUNY Sullivan