Kristen Kennedy
Buffalo,New York
Summary
Dedicated Social Welfare Examiner who provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Senior Social Welfare Examiner
Erie County Department of Social Services
03.2009 - Current
- Currently determines client eligibility and maintains case records for programs including Temporary Assistance, SNAP, Medicaid and Daycare services; store and compute budgets; explain case information in a clear and accurate way while maintaining confidentiality
- Provide supervisory team coverage and de-escalation management when necessary
- Assists and mentors in training staff on job functions, agency policy and procedures, job organization, and mandated regulations
- Collaborate with other departments and community agencies to maintain case accuracy
- Investigating eligibility for incoming applications and clearances
- Participates in work groups to establish or develop procedural knowledge
- Previously responsible for calculating, maintaining, processing & auditing financial records for daycare vendors while meeting required deadlines, as well as training co-workers on Kindertrack system and payment auditing
Service Receptionist / Cashier
West Herr Ford
09.2006 - 06.2008
- Responsible for making service maintenance appointments, streaming phone calls, mass mailing of monthly reminder letters, creating & closing repair orders in a fast-paced work environment
Teller
Bank of America (formerly Fleet Bank)
08.2003 - 12.2006
- Responsible for assisting customers with their everyday banking needs as well as their long-term financial decisions
Collection Agent
Fleet Credit Card Services
01.2002 - 08.2003
- Responsible for contacting delinquent parties to collect past due balances
Shift Manager
Wilson Farms
04.2000 - 12.2001
- Responsible for managing all daily financial functions, daily & weekly inventory, and ordering
Education
Bachelor's in Business Administration with a concentration in Management -
Buffalo State College
Graduated -
Lackawanna High School
Skills
- Proficient with state and federal welfare services, policies, and procedures
- Ability to quickly assimilate new job responsibilities
- Office Management
- Customer Service
- Front Desk Reception
- Executive Support
- Records Management
- HIPAA Compliance
- Conflict and Stress Management
- Superb Communication Skills
- Assessments & Eligibility
- Caseload Management
- Microsoft Office
- Benefits Administration
- Policy Interpretation
References
References available upon request.
Timeline
Senior Social Welfare Examiner
Erie County Department of Social Services
03.2009 - Current
Service Receptionist / Cashier
West Herr Ford
09.2006 - 06.2008
Teller
Bank of America (formerly Fleet Bank)
08.2003 - 12.2006
Collection Agent
Fleet Credit Card Services
01.2002 - 08.2003
Shift Manager
Wilson Farms
04.2000 - 12.2001
Bachelor's in Business Administration with a concentration in Management -
Buffalo State College
Graduated -
Lackawanna High School
Similar Profiles
Lisa M StuartLisa M Stuart
Assistant Social Services Technical Liaison at Erie County Department of Social ServicesAssistant Social Services Technical Liaison at Erie County Department of Social Services
Kathryn TaylorKathryn Taylor
Social Welfare Examiner at Erie County Department of Social ServicesSocial Welfare Examiner at Erie County Department of Social Services
Janee HolmesJanee Holmes
Senior Clerk/Typist at Erie County Department of Social ServicesSenior Clerk/Typist at Erie County Department of Social Services
Malarie BartlomiejczakMalarie Bartlomiejczak
Social Welfare Examiner at Erie County Department of Social ServicesSocial Welfare Examiner at Erie County Department of Social Services
Nathan MalaluNathan Malalu
Delivery Driver at Amazon DSPDelivery Driver at Amazon DSP