Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Dawn Kurcz

BUFFALO,NY

Summary

Consumer-focused Social Welfare Examiner with Number years of experience. Recognized for extensive knowledge of community resources and alternative social services agencies. Proficient with state welfare services, policies and procedures. Strength in working with diverse populations. Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of clients. Expertise in Area of expertise and Area of expertise. Respectful and compassionate professional offering Number-year background serving community by providing guidance for clients in need. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Senior Social Welfare Examiner

Erie County Department Of Social Services
05.2003 - Current
  • Endured accuracy of applicant's eligibility by compiling, recording and evaluating financial data provided by applicant.
  • Reported findings of fraud investigations to appropriate state agencies and officials.
  • Participated in judicial proceedings and meetings to report findings in determining application decision.
  • Prepared budgets for program applicants to assist in determining needs and ongoing financial preparation.
  • Collaborated with other state program offices to provide applicants with additional supports to meet needs.
  • Managed caseload of Number applicants, consistently reviewing income eligibility via statewide verification system.
  • Assisted applicants in coordinating and referring to other appropriate social service agencies.
  • Conducted applicant interviews and determined eligibility for public assistance programs.
  • Completed thorough investigations for state to minimize fraud, waste and abuse of welfare program.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.

Receptionist Clerk

Goldstein Bulan And Chiari
09.2001 - 03.2002
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Confirmed appointments, communicated with clients and updated client records.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.

Education

Computer And Information Sciences

Erie Community College
Buffalo, NY

Medical Office Assistant, Computer Sciences

Educational Opportunity Center
555 Ellicott St Buffalo NY 14203
11.2000

High School Diploma -

Mt Mercy Academy
88 Red Jacket Pkwy Buffalo NY 14220
06.1988

Skills

  • Application Documentation
  • Public Assistance Programs
  • System Verification
  • Follow all federal and state guidelines and mandates
  • Recommend appropriate education programs, facilitate job leads
  • Excel at time management
  • Multitasking and prioritizing
  • Can work under a strict deadline and remain in compliance
  • Review and return correspondence in a timely manner Manage multiple projects and clients simulataniosly

Timeline

Senior Social Welfare Examiner

Erie County Department Of Social Services
05.2003 - Current

Receptionist Clerk

Goldstein Bulan And Chiari
09.2001 - 03.2002

Computer And Information Sciences

Erie Community College

Medical Office Assistant, Computer Sciences

Educational Opportunity Center

High School Diploma -

Mt Mercy Academy
Dawn Kurcz