Catherine Fuller
Washington,DC
Summary
Customer service oriented professional, able to provide administrative support and function as the primary interface between the patient and the provider. Capable of facilitating the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.
Overview
12
12
years of professional experience
Work History
Spc, Telehealth/3rd key holder
Visionworks
Bowie, MD
08.2021 - Current
- Handle patient care and a virtual eye examination procedures
- Update patient demographics and medical histories
- Assist patients with frame selection and educate patients on the care and maintenance of lenses
- Explain the testing process to patients and accompany patents to examination room
- Maintain records and inventory levels and take notes during examinations
- Perform minor repairs on broken or damaged glasses
Optometric Technician
America's Best Contacts & Eyeglasses
Forestville, MD
01.2020 - 08.2021
- Handle patient care and eye examination procedures
- Update patient demographics and medical histories
- Assist patients with frame selection and educate patients on the care and maintenance of lenses
- Explain the testing process to patients and accompany patents to examination room
- Maintain records and inventory levels and take notes during examinations
- Perform minor repairs on broken or damaged glasses
Full Time Homemaker
Laurel, MD
11.2018 - 01.2020
- Remained self-directed and motivated, came prepared for class
- And completed assignments on time
- Ensured household duties were completed in a timely manner
- Developed, managed, and maintained a budget effectively and coordinated medical care, meals, and social activities
Cashier / Customer Service
McDonald's
Laurel, MD
10.2018 - 11.2018
- Operated cash register, accepted payments, and maintained the overall appearance and cleanliness in the restaurant
- Worked as part of a team and interacted with diverse customers and staff members
- Followed all policies as they related to customer confidentiality and kept supplies stocked
Package Handler
United Parcel Service (UPS)
Laurel, MD
11.2016 - 05.2018
- Accurately read labels, verified numbers, and completed tasks in the required time limits with high levels of accuracy
- Documented product, packaging, and order information on specified forms and records
- Examined and inspected containers, materials, and products to ensure that packing specifications were met
- Loaded materials and products into package processing equipment and removed defective or damaged products
Full Time Homemaker
Laurel, MD
01.2013 - 11.2016
- Headed various projects, showed strong leadership skills, and managed budget
- Remained deadline-oriented and reliable while adjusting priorities and managing time wisely
- Successfully foresaw and planned for possible contingencies
Education
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy
01.2019
Skills
- Basic Coding Skills for ICD / CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing Cycle Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Laws & Ethics
- Greenway Prime Suite EHR
- HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy & Physiology
- ICD-10
Volunteer Experience
Morningside Nursing Home, Laurel, MD, 10/2012, present, Volunteer, Prepare food for the residents, file medical information, clean areas, and conduct activities with the residents.
Key Qualifications
- Basic Coding Skills for ICD / CPT
- Third Party
- Medicare
- Medicaid
- HMO
- PPO
- CMS1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Administrative Assistant
- Medical Terminology
- Patient Processing
- Patient Registration
- Medical Laws & Ethics
- Greenway Prime Suite EHR
- HIPAA Compliance
- Medical Transcription
- Office Accounting
- Anatomy & Physiology
- ICD-10
Timeline
Spc, Telehealth/3rd key holder
Visionworks
08.2021 - Current
Optometric Technician
America's Best Contacts & Eyeglasses
01.2020 - 08.2021
Full Time Homemaker
11.2018 - 01.2020
Cashier / Customer Service
McDonald's
10.2018 - 11.2018
Package Handler
United Parcel Service (UPS)
11.2016 - 05.2018
Full Time Homemaker
01.2013 - 11.2016
Associate of Science Degree - Health Sciences - Medical Administrative Assistant
Ultimate Medical Academy