Catherine Funck
Parkland
Summary
Dynamic and customer-focused professional with experience at Guilty Pleasures, excelling in ice cream sales and customer engagement. Proven ability to enhance customer satisfaction and drive repeat business through proactive service and relationship-building. Recognized for patience and a commitment to safety, fostering a welcoming environment for all patrons. I also worked in the restaurant field as a Bartender, server, hostess, assistant manager, and shift lead for several years. I have an abundant years in customer service. I enjoy serving people and am very personable. I am will to go the extra mile and step to make sure my customers are satisfied. I am available to work any and all shifts including weekends and holidays. I am a single female with no children
Overview
10
10
years of professional experience
Work History
Ice Cream Truck Driver
Guilty Pleasures
05.2018 - 06.2022
- Boosted customer satisfaction by providing friendly and efficient service during every ice cream truck stop.
- Increased repeat business by establishing rapport with customers and remembering their favorite ice cream selections.
- Interacted with customers to foster positive experience resulting in increased sales.
Sales Associate
J C Penney
11.2017 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
Cashier / Stock Person
Valley Liquidation
09.2017 - 05.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Head Cashier
Value Village
08.2012 - 07.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Education
GED -
Tacoma Community College
Tacoma, WA01-2015
Retail
Clover Park Vocational Tech
Lakewood, WA01-1979
Skills
- Several year in customer service
- Cleanliness standards
- Hygiene practices
- Money handling
- Environmental awareness
- Cleaning and sanitizing
- Menu memorization
- Team collaboration
- Time management skills
- Cash handling
- Professionalism and courtesy
- Order taking
- Written and verbal communication
- Cash management
- Cash register systems
- Reliability and punctuality
Timeline
Ice Cream Truck Driver
Guilty Pleasures
05.2018 - 06.2022
Sales Associate
J C Penney
11.2017 - 06.2018
Cashier / Stock Person
Valley Liquidation
09.2017 - 05.2018
Head Cashier
Value Village
08.2012 - 07.2017
GED -
Tacoma Community College
Retail
Clover Park Vocational Tech
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