Catherine Fuselier
Auburn,Alabama
Summary
Experienced healthcare and marketing professional with over 5 years in the plastic surgery and medical spa industry. Proven track record in driving patient engagement, managing social media campaigns, and streamlining office operations. Skilled in content creation, patient coordination, and digital analytics. Seeking a remote opportunity in healthcare marketing or administrative support, where I can leverage both my clinical and digital experience to deliver measurable results.
Overview
8
8
years of professional experience
Work History
Laser Technician & Social Media Manager
East Alabama Plastic Surgery
Auburn, AL
09.2023 - Current
- Maintained schedules of machines to best satisfy customer requirements based on daily production schedules as supplied by production control.
- Assessed client needs and recommended skin care and anti-aging products.
- Kept equipment clean and sanitized to protect patients from infection risks.
- Kept detailed records of client preferences, skin and products to provide seamless service.
- Maintained accurate records of client treatments, including before and after photos.
- Performed laser hair removal treatments for clients, ensuring safety protocols were followed.
- Adhered to safety standards related to the use of lasers in accordance with state regulations.
- Tracked and measured marketing outcomes including marketing activities, response, leads, sales, retention, and ROI.
- Produced ideas for promotional events or activities and organized them efficiently.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Managed social media accounts and campaigns.
- Planned and executed campaigns for corporate promotion, launching of new product lines.
- Researched emerging technologies in digital marketing space.
Medical Receptionist & Social Media Manager
Odinet Plastic Surgery
Lafayette , LA
05.2021 - 08.2023
- Increased Instagram engagement by 150% and grew follower count by over 2,000 in under 18 months through daily content and strategic campaigns.
- Coordinated and promoted monthly in-office events, contributing to a 20% increase in patient bookings.
- Managed front desk operations for a high-volume plastic surgery clinic, scheduling an average of 50+ patients weekly.
- Verified insurance and maintained HIPAA-compliant medical records with 100% accuracy.
- Designed SEO-informed blog content and email newsletters, contributing to a 30% higher website traffic year-over-year.
- Utilized Nextech and point-of-sale systems to handle billing and patient communications.
Spa Front Desk Manager
City Club LA
Lafayette , LA
10.2019 - 05.2021
- Developed a referral and loyalty program that increased repeat customer visits by 40%.
- Streamlined booking and check-in procedures, reducing wait times by 25%.
- Trained 10+ new hires in customer service, POS systems, and scheduling tools.
- Created seasonal promotions and coordinated with vendors to ensure quality service and inventory.
Medical Spa Manager
Coccolare Plastic Surgery and Spa
Lafayette, LA
05.2018 - 10.2019
- Increased spa revenue by 30% within 12 months through targeted campaigns and upselling techniques.
- Oversaw daily operations, inventory, and staff scheduling; managed a team of eight employees.
- Implemented a monthly reporting system to track client feedback and treatment trends.
Spa/Attractions Hostess
Disney's Hollywood Studios
Orlando, FL
01.2017 - 08.2018
- Delivered exceptional guest experiences in a high-pressure environment, averaging 300+ guests per shift.
- Recognized for consistently achieving top-tier guest satisfaction scores.
Education
Associates of General Studies - Elementary Education
University of Louisiana At Lafayette
Lafayette, LA05-2016
Skills
- Medical software
- Marketing tools include Canva, Meta Business Suite, Google Analytics, and Mailchimp
- Social platforms
- Equipment maintenance
- Client consultation
- Customer service
- Laser operation expertise
- Strong communication skills
- Guest services expertise
- Other Skills: SEO/SEM, Content Creation, Campaign Reporting, HIPAA Compliance
Timeline
Laser Technician & Social Media Manager
East Alabama Plastic Surgery
09.2023 - Current
Medical Receptionist & Social Media Manager
Odinet Plastic Surgery
05.2021 - 08.2023
Spa Front Desk Manager
City Club LA
10.2019 - 05.2021
Medical Spa Manager
Coccolare Plastic Surgery and Spa
05.2018 - 10.2019
Spa/Attractions Hostess
Disney's Hollywood Studios
01.2017 - 08.2018
Associates of General Studies - Elementary Education
University of Louisiana At Lafayette
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