Catherine Gardner
Livonia ,MI
Summary
I’ve worked a lot in the service industry and I’ve dealt with all kinds of people and environments and always manage to adjust. I enjoy working with people and as I’ve grown up I’ve come to realize I have a passion for caring for people and helping people during/with difficult situations or just anything in general. When it comes to achievements with work and jobs I think I’m just beginning and that’s exciting.
Overview
9
9
years of professional experience
Work History
Bartender
Mi.mosa Farmington
Farmington, MI
07.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Waitress
Northville Sports Den
Northville, MI
11.2023 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Olive Garden
Livonia, MI
11.2017 - 06.2021
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Cashier
Ace Hardware
Livonia, MI
03.2016 - 05.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Franklin High School
Livonia, MI05.2019
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Clear and effective communication
- Cleanliness and hygiene
- Handling difficult customers
- Hospitality service expertise
- Engaging personality
- Complex Problem-solving
Timeline
Bartender
Mi.mosa Farmington
07.2024 - Current
Waitress
Northville Sports Den
11.2023 - 07.2024
Waitress
Olive Garden
11.2017 - 06.2021
Cashier
Ace Hardware
03.2016 - 05.2017
Franklin High School