Catherine Gomes
Maricopa,AZ
Summary
Accomplished District Manager with a proven track record at Family Dollar, adept in strategic planning and leadership. Excelled in recruiting, training Store Managers, and enhancing customer service, leading to significant shrink reduction and productivity improvements. Skilled in loss prevention and fostering strong client relationships, driving repeat business and referrals.
Overview
22
22
years of professional experience
Work History
District Manager
Family Dollar
05.2022 - 01.2025
- Streamlined operational processes for increased productivity in fourteen stores
- Fostered strong client relationships to drive repeat business and referrals.
- Drove employee engagement initiatives for improved morale and retention.
- Maintained G.O.L.D. Standards
- Achieved Payroll in district monthly
- Trained and developed fourteen Store Managers
- Reduced internal shrink
- Hired SM/ASM's for stores
Store Manager/(Promoted to DM )after 5/2020
Family Dollar
05.2020 - 05.2022
- Established a welcoming atmosphere to encourage repeat business.
- Maintained Brand Standards for company
- Achieved company Comp in sales and shrink reduction
- Trained new Store Managers for success
- Achieved payroll weekly and monthly
- Worked with LP on internal shrink
- Grew average transaction by great customer service
- Organized POS reports and checked for accuracy
- Created Vendor communication to better the comp goals
Store Manager
Dollar General
05.2018 - 05.2020
- Established a welcoming atmosphere to encourage repeat business.
- Maintained Brand Standards for company
- Achieved company Comp in sales and shrink reduction
- Trained new Store Managers for success
- Achieved payroll weekly and monthly
- Worked with LP on internal shrink
- Grew average transaction by great customer service
- Organized POS reports and checked for accuracy
- Created Vendor communication to better the comp goals
ASM(promoted to SM)
Family Dollar
04.2016 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Assistant Manager
Walmart
02.2003 - 02.2014
- Led training initiatives, enhancing employee skills and confidence.
- Established open lines of communication with team for feedback and suggestions.
- Cultivated cohesive team environment by providing clear direction and support.
- Developed contingency plans with team to address potential disruptions.
Education
Associate of Arts -
Cerritos College
Norwalk, CA06-2003
High School Diploma -
Rio Hondo College
Whittier, CA06-1999
Skills
- Multi-Unit leader
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Loss prevention
- POS reports
- Inventories
- Store Visits/Audits
- Training Store Managers
- Meetings
Timeline
District Manager
Family Dollar
05.2022 - 01.2025
Store Manager/(Promoted to DM )after 5/2020
Family Dollar
05.2020 - 05.2022
Store Manager
Dollar General
05.2018 - 05.2020
ASM(promoted to SM)
Family Dollar
04.2016 - 04.2018
Assistant Manager
Walmart
02.2003 - 02.2014
Associate of Arts -
Cerritos College
High School Diploma -
Rio Hondo College
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