Catherine Grundy
Boulder City
Summary
Dynamic professional with extensive experience in customer engagement and sales, notably at Nordstrom/Kate Somerville. Proven ability to build strong client relationships and enhance brand loyalty through personalized service. Skilled in inventory management and product knowledge, consistently delivering exceptional customer satisfaction and driving repeat business.
Overview
31
31
years of professional experience
Work History
Counter Manager
Nordstrom/Kate Somerville
04.2017 - 10.2018
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained cleanliness and organization of counter area, adhering to company standards at all times.
- Organized sale events and created eye-catching product displays to attract customers to Type counter.
Sales Specialist
St. John’s Knits
02.2015 - 04.2017
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Sales Associate
WHBM
08.2011 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Key Holder/sales Associate
Herve Leger
08.2007 - 03.2009
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Realtor
Coldwell Banker
04.1996 - 05.1997
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Cashier
Smiths Food And Drug
08.1987 - 10.1992
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Licensed - Skin
Salon Success
Upland, CA03.2010
Licensed - Real Estate
Keyes Realty
Las Vegas Nv05.1997
Graduated -
Needles High School
Needles, CA06.1975
Skills
- Customer assistance
- Customer engagement
- Food handling
- Inventory counting
- Product knowledge
Timeline
Counter Manager
Nordstrom/Kate Somerville
04.2017 - 10.2018
Sales Specialist
St. John’s Knits
02.2015 - 04.2017
Sales Associate
WHBM
08.2011 - 11.2013
Key Holder/sales Associate
Herve Leger
08.2007 - 03.2009
Realtor
Coldwell Banker
04.1996 - 05.1997
Cashier
Smiths Food And Drug
08.1987 - 10.1992
Licensed - Skin
Salon Success
Licensed - Real Estate
Keyes Realty
Graduated -
Needles High School
Similar Profiles
Sha-Nia AlstonSha-Nia Alston
Account Coordinator at Kate SomervilleAccount Coordinator at Kate Somerville
Sha-Nia AlstonSha-Nia Alston
Account Coordinator at Kate SomervilleAccount Coordinator at Kate Somerville
Susan BealSusan Beal
Clinic Director at Kate SomervilleClinic Director at Kate Somerville