Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Harley

Catherine Harley

Upper Marlboro,Maryland

Summary

Proven beauty advisor with a track record of enhancing customer satisfaction and sales at Khols/Sephora through expert product knowledge and exceptional customer service. Skilled in makeup application techniques and client relationship building, I have consistently contributed to team goals and increased sales through personalized consultations and recommendations. Demonstrates flexibility and adaptability in fast-paced retail environments.

Overview

22
22
years of professional experience

Work History

Beauty Advisor

Khols/Sephora
11.2022 - Current
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Recommended specific hair and beauty products to meet individual customer needs.
  • Applied makeup and skincare products to customers following guidelines to enable testing of brand.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Identified skin and hair needs of customers to provide assistance in choosing best products.
  • Conducted informative in-store product demonstrations, leading to heightened consumer awareness of new releases.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Liscenced Cosmotoligist and Make Up

Self-employeed
04.2002 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Trained new cosmetologists on makeup and skincare products and techniques.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Utilized latest techniques in balayage, ombre, highlights and color correction.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Used social media platforms to promote salon and services.
  • Maintained regular client list and successfully handled walk-in customers.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Provided top-notch bridal makeup services that resulted in glowing testimonials from satisfied brides.
  • Applied eyelash extensions to enhance clients' eyes and create impact.
  • Educated clients on proper skin care techniques and ideal products suitable to needs.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

High School Diploma -

Bladensburg High School
Bladensburg, MD

Cosmotologist And Make Up -

Bennett Career Institute
Washington, DC

Skills

  • Customer Service
  • Organization and Multitasking
  • Team Collaboration
  • Customer Engagement
  • Flexibility and Adaptability
  • Upselling strategies
  • Sales expertise
  • Retail experience
  • Client Relationship Building
  • Products knowledge
  • Customer Consultation
  • Brand Awareness
  • Sales proficiency
  • Personalized recommendations
  • Payment Processing
  • Beauty Trends
  • Customer Needs Assessment
  • Merchandise Restocking
  • Returns processing
  • Event Promotion
  • Brand Promotion
  • Cosmetics industry trends
  • Cross-selling techniques
  • Appointment Scheduling
  • Skincare consultation
  • Makeup Application Techniques
  • Makeup Application
  • Facials and Chemical Treatments
  • Demonstration skills
  • Skin analysis
  • Makeup techniques
  • Licensed Cosmetologist
  • Product Knowledge
  • Inventory and Stocking

Timeline

Beauty Advisor

Khols/Sephora
11.2022 - Current

Liscenced Cosmotoligist and Make Up

Self-employeed
04.2002 - Current

High School Diploma -

Bladensburg High School

Cosmotologist And Make Up -

Bennett Career Institute

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Catherine Harley