Catherine Harp

This is my family's sports bar, and I help out whenever I am home!

• Took orders accurately and communicated them clearly to the kitchen staff.
• Maintained knowledge of menu items to assist customers with selections effectively.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
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• Mixed cocktails using fresh ingredients and precise measurements.
• Maintained cleanliness and organization of the bar area throughout shifts.

• Oversaw pre-opening project timelines, checklists, and cross-functional communication between corporate, franchise owners, and store teams.
• Implemented operational systems and routines that improved consistency, efficiency, and team accountability across new locations.
• Supported openings for 15+ locations across multiple markets.

• Led daily operations for a high-volume drive-thru coffee stand, overseeing staffing, scheduling, inventory, and customer experience.
• Hired, trained, and onboarded new employees, creating a strong culture focused on speed, quality, and guest connection.
• Monitored sales, labor, and productivity, adjusting schedules and workflows to meet business needs.

• Coached baristas, shift leads, and managers in real time during live operations.
• Supported leadership teams during high-pressure launch periods, and peak business hours.
• Delivered hands-on training in drink preparation, speed of service, customer engagement, and operational flow.
• Traveled across the country to assist with new store openings in all types of markets.

• Provided customer consultations on tanning services, memberships, and skincare products.
• Trained and supported new employees on customer service and sales procedures.
• Drove retail and membership sales through product knowledge and personalized recommendations.
• Maintained a clean, sanitized, and organized environment in compliance with health and safety standards.

• Evaluated, priced, and processed inventory according to brand standards.
• Handled opening, closing duties, and cash management.
• Helped train and supervise employees, providing feedback and support during shifts.
• Assisted in managing daily retail operations, including staffing, merchandising, and customer service.