Summary
Overview
Work History
Education
Skills
Timeline
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Catherine Hess

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

X-Ray Technologist/Front Desk Registrar

Valley Health
07.2020 - 02.2024
  • Provided compassionate support to patients experiencing anxiety or discomfort during procedures. Explained imaging procedures to patients, offering comfort and assistance.
  • Implemented process improvements that streamlined pre-appointment preparation tasks such as verifying insurance coverage and obtaining medical history records from referring physicians'' offices when necessary.
  • Operated radiologic equipment to obtain images of body structures.
  • Streamlined workflow by efficiently managing patient scheduling and documentation.
  • Enhanced departmental productivity levels by maintaining an organized work area conducive to efficient workflow management.
  • Promoted a team-centered environment through effective communication with colleagues regarding patient information and procedure coordination efforts.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written. Paid attention to detail while completing assignments.

X-Ray Technologist/Medical Assistant

Meritus Robinwood Orthopedics
11.2015 - 07.2020
  • Contributed to a positive patient experience by providing clear instructions and addressing concerns before, during, and after procedures.
  • Promoted a team-centered environment through effective communication with colleagues regarding patient information and procedure coordination efforts.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
  • Helped physicians read and understand resulting imagery by offering expert counsel in complex cases.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Operated radiologic equipment to obtain images of body structures.
  • Trained and supervised new radiologic technologists and technicians.
  • Produced high-quality images for accurate, reliable review and interpretation.
  • Provided compassionate support to patients experiencing anxiety or discomfort during procedures.
  • Streamlined workflow by efficiently managing patient scheduling, documentation, and case followups.

X-Ray Technologist/Medical Assistant

Parkway Neuroscience And Spine Institute
11.2014 - 11.2015
  • Handled private and confidential information in compliance with hospital policies and procedures.
  • Positioned patients for optimal comfort and set up effective sterile fields before procedures.
  • Contributed to a positive patient experience by providing clear instructions and addressing concerns before, during, and after procedures.
  • Promoted a team-centered environment through effective communication with colleagues regarding patient information and procedure coordination efforts.
  • Upheld high level of service to patients by assisting in different ways, displaying professionalism, and responding appropriately to questions and concerns.
  • Welcomed patients and tried to make procedures as pleasant as possible through discretion and personal support.
  • Assisted doctor during procedures, helping to run machinery and keep patients comfortable and still.
  • Coordinated with other healthcare personnel to deliver quality patient care.
  • Streamlined workflow by efficiently managing patient scheduling, documentation, and case followups.

Substitute Lunch Assistant/Classroom Volunteer

Washington County Board Of Ed. (Hancock Elem.)
08.2009 - 05.2011
  • Collaborated with fellow educators to design interdisciplinary lessons, promoting well-rounded learning experiences.
  • Developed and implemented engaging lesson plans, enhancing students'' critical thinking skills.
  • Developed and implemented behavior management plans for students with challenging behavior.
  • Documented student progress and provided regular updates to teachers.
  • Assisted struggling students through one-on-one sessions, leading to increased academic success.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.
  • Monitored student behavior and administered discipline as needed.

Education

Associate of Arts - Radiologic Technology/Psychology

Hagerstown Community College
Hagerstown, MD
05.2014

Skills

  • Patient support
  • Team Collaboration
  • Attention to Detail
  • Documentation And Reporting
  • HIPAA
  • Safety Monitoring
  • Patient confidentiality
  • Appointment Scheduling
  • Diagnostic Imaging
  • Customer service expertise
  • Caring and Compassionate

Timeline

X-Ray Technologist/Front Desk Registrar

Valley Health
07.2020 - 02.2024

X-Ray Technologist/Medical Assistant

Meritus Robinwood Orthopedics
11.2015 - 07.2020

X-Ray Technologist/Medical Assistant

Parkway Neuroscience And Spine Institute
11.2014 - 11.2015

Substitute Lunch Assistant/Classroom Volunteer

Washington County Board Of Ed. (Hancock Elem.)
08.2009 - 05.2011

Associate of Arts - Radiologic Technology/Psychology

Hagerstown Community College

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Catherine Hess