Summary
Work History
Education
Skills
Timeline
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Catherine Holdread

Customer Service Professional
Elkhart,46514

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work History

Produce Manager

Martins Supermarkets
  • Resolved customer complaints promptly while maintaining a positive attitude towards customers.
  • Built relationships with vendors through frequent communication regarding orders and shipments.
  • Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
  • Supervised staff members in the produce department, delegating tasks and training new employees.
  • Maintained a safe work environment by adhering to all safety regulations and policies.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Bakery Manager

Martins Supermarkets
  • Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
  • Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
  • Created cost-effective strategies to reduce waste while increasing productivity levels.
  • Maintained inventory of supplies, ingredients and equipment used in the production process.
  • Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
  • Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
  • Analyzed sales data to identify trends, adjust offerings, and improve overall sales performance.

Seafood Manager

Martins Supermarkets
  • Maintained accurate records of seafood inventory and sales.
  • Provided guidance to staff on proper techniques for handling fresh fish, shellfish.
  • Set up displays that showcased the features of various types of seafood items.
  • Inspected work areas regularly to ensure cleanliness and hygiene standards were met.
  • Discussed customer feedback with team members to identify ways to improve services.
  • Delivered superior service to customers during high-volume hours to cultivate great company reputation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Customer Service Clerk

Martins Supermarkets
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Managed efficient front office operations serving many customers per day.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Took special orders in person and over telephone, generating additional revenue every month.

Education

Bachelor of Arts - Organizational Communication

Indiana University
12-2019

Skills

  • Brand Promotion
  • Internal Communications
  • Retail experience
  • Customer service excellence
  • Organizational Development
  • Staff Training and Development
  • Financial Management
  • Sales management
  • Team Leadership
  • Purchasing and planning

Timeline

Produce Manager

Martins Supermarkets

Bakery Manager

Martins Supermarkets

Seafood Manager

Martins Supermarkets

Customer Service Clerk

Martins Supermarkets

Bachelor of Arts - Organizational Communication

Indiana University

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Catherine HoldreadCustomer Service Professional