Summary
Work History
Education
Skills
Timeline
Generic

Catherine Holdread

Customer Service Professional
Elkhart,46514

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Work History

Produce Manager

Martins Supermarkets
Elkhart, IN
  • Resolved customer complaints promptly while maintaining a positive attitude towards customers.
  • Built relationships with vendors through frequent communication regarding orders and shipments.
  • Created promotional displays for seasonal or special occasions, increasing sales volume through marketing efforts.
  • Supervised staff members in the produce department, delegating tasks and training new employees.
  • Maintained a safe work environment by adhering to all safety regulations and policies.
  • Maximized profit by coordinating efficient team workflows, minimizing waste and controlling shrinkage.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Bakery Manager

Martins Supermarkets
South Bend, IN
  • Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
  • Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
  • Created cost-effective strategies to reduce waste while increasing productivity levels.
  • Maintained inventory of supplies, ingredients and equipment used in the production process.
  • Led hiring, training, and supervising bakery staff, fostering a collaborative and productive work environment.
  • Collaborated with other managers and team leaders to align bakery operations with overall business objectives.
  • Analyzed sales data to identify trends, adjust offerings, and improve overall sales performance.

Seafood Manager

Martins Supermarkets
Elkhart, IN
  • Maintained accurate records of seafood inventory and sales.
  • Provided guidance to staff on proper techniques for handling fresh fish, shellfish.
  • Set up displays that showcased the features of various types of seafood items.
  • Inspected work areas regularly to ensure cleanliness and hygiene standards were met.
  • Discussed customer feedback with team members to identify ways to improve services.
  • Delivered superior service to customers during high-volume hours to cultivate great company reputation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Customer Service Clerk

Martins Supermarkets
Elkhart, IN
  • Greeted customers upon entrance and handled cash and credit transactions.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Managed efficient front office operations serving many customers per day.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Took special orders in person and over telephone, generating additional revenue every month.

Education

Bachelor of Arts - Organizational Communication

Indiana University
12-2019

Skills

  • Brand Promotion
  • Internal Communications
  • Retail experience
  • Customer service excellence
  • Organizational Development
  • Staff Training and Development
  • Financial Management
  • Sales management
  • Team Leadership
  • Purchasing and planning

Timeline

Produce Manager

Martins Supermarkets

Bakery Manager

Martins Supermarkets

Seafood Manager

Martins Supermarkets

Customer Service Clerk

Martins Supermarkets

Bachelor of Arts - Organizational Communication

Indiana University

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Catherine HoldreadCustomer Service Professional