Catherine Hopkins
Youth Development
Orlando,Florida
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
13
13
years of professional experience
Work History
Teen Supervisor
Central Florida YMCA
05.2011 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Restaurant Worker
Artisans Table
02.2024 - 08.2024
- Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
- Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
- Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
- Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
Education
Associate of Science - Human Development And Family Studies
Pennsylvania State University
University Park, PA 05.2001 -
Skills
Staff Management
Operations Management
Process Improvement
Strategic Planning
Schedule development
Employee Motivation
Training and mentoring
Goal-Oriented
Problem-Solving
Timeline
Restaurant Worker
Artisans Table
02.2024 - 08.2024
Teen Supervisor
Central Florida YMCA
05.2011 - Current
Associate of Science - Human Development And Family Studies
Pennsylvania State University
05.2001 -