Catherine Horrocks
Camden
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
36
36
years of professional experience
1988
1988
years of post-secondary education
Work History
Customer Service Representative
French and Brawn Marketplace
Camden
05.2022 - 11.2025
- Assisted customers with inquiries about products and services.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints efficiently and professionally.
- Maintained product displays to enhance customer experience.
- Handled returns and exchanges according to company policies.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
Owner /Professional Photographer
Catherine Hellman Photography Studio
Coventry
01.1990 - 10.2025
- Managed daily operations of a photography studio.
- Developed marketing strategies to attract new clients.
- Oversaw client consultations to determine photography needs.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed daily operations of photography studio and client relationships.
- Developed marketing strategies to promote photography services and attract clients.
- Maintained equipment and studio space to ensure optimal performance.
Visitor Service / Toll Collector
Florida State Parks
Wimauma
05.2023 - 03.2025
- Collected tolls from visitors entering state parks efficiently.
- Provided accurate information about park rules and regulations to guests.
- Operated electronic toll collection systems for seamless transactions.
- Trained new toll collectors on procedures and customer service standards.
- Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
- Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
- Trained new employees on procedures associated with toll collection duties.
Education
North Kingstown High School
North Kingstown, RISome College (No Degree) - Office Studies
Community College of Rhode Island
Warwick, RISkills
- Point-of-sale operation
- Customer relationship management
- Complaint resolution
- Product knowledge
Timeline
Visitor Service / Toll Collector
Florida State Parks
05.2023 - 03.2025
Customer Service Representative
French and Brawn Marketplace
05.2022 - 11.2025
Owner /Professional Photographer
Catherine Hellman Photography Studio
01.1990 - 10.2025
North Kingstown High School
Some College (No Degree) - Office Studies
Community College of Rhode Island