Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Catherine Kahookele

Kailua

Summary

Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.

Overview

36
36
years of professional experience

Work History

Customer Service Agent

MC&A Hawaii
08.2023 - Current


  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
  • Assisted in training new hires, sharing best practices for effective customer service delivery.


IP Product Trainer

Hawaiian Telcom
07.1989 - Current
  • Deliver comprehensive product training sessions to enhance user knowledge and benefits of their equipment.
  • Develop training materials for customer use in understanding of telecommunications products.
  • Collaborate with cross-functional teams to ensure alignment on product features and updates.
  • Mentored new Sales hires, adding knowledge for better understanding of their product base.
  • Partnered with sales teams to provide pre-sales product demonstrations for potential customers, ultimately contributing to higher closing rates.
  • Established strong relationships with clients by providing ongoing support after initial trainings, resulting in high client retention rates.

Education

St. Francis High School For Girls
Honolulu, HI
05-1988

Skills

  • Customer service
  • Data entry
  • Problem resolution
  • Outstanding communication skills
  • Call center experience
  • Coordination of scheduled project installations

Affiliations

  • HOA Board Member for Kahaluu Gardens AOAO

Timeline

Customer Service Agent

MC&A Hawaii
08.2023 - Current

IP Product Trainer

Hawaiian Telcom
07.1989 - Current

St. Francis High School For Girls

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