Catherine Kalinowski
Harrisburg,PA
Summary
Maintains a high level of professionalism, patience and efficiency to maximize customer service satisfaction. Results-focused team player able to take charge in fast-paced environments and challenging situations. Detail-oriented and organized leader with proficiency in training and staff development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bakery Manager
Giant Food Stores
01.2008 - Current
- Support general manager with oversight of staff, training, scheduling, quality assurance and service protocol improvements.
- Alleviate workloads on a regular basis
- Provide superior customer service skills and professionalism
- Demonstrated success in bakery development and financial reporting
- Address customer service inquiries in a timely manner
- Manage office supply inventory
Dental Hygienist
American Dental
01.2012 - 01.2012
- Charted dental records
- Scheduled appointments and worked collaboratively with patients to develop treatment plans and follow ups
- Maintained equipment and sterilized dental instruments
- Assisting in procedures
- Performed intra-oral x-rays
Education
Medical Billing Certificate - undefined
Harrisburg Area Community College
01.2010
High School Diploma - undefined
Central Dauphin East High School
01.2007
Skills
- Exceptionally strong customer service skills
- Exceptional phone etiquette
- Coordinates well with other members of a team
- Flexible; able and willing to learn
- Conflict resolution
- Quality focused
- Highly organized, with great attention to detail
- Critical thinker
Certification
- Radiology Certification 2012
- Infection Control Examination 2012
Timeline
Dental Hygienist
American Dental
01.2012 - 01.2012
Bakery Manager
Giant Food Stores
01.2008 - Current
Medical Billing Certificate - undefined
Harrisburg Area Community College
High School Diploma - undefined
Central Dauphin East High School
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