Open To Work
Catherine Kennedy
PopShelf
Hagerstown,MD
Work Preference
Job Search Status:
Open to work
Desired Job Title
Customer Service CashierBank TellerReceptionistCustomer Service RepresentativeCashier
12
years of professional experience
Dedicated sales associate with proven ability to enhance customer experiences through personalized service and efficient problem-solving. Reliable and adept at multitasking, consistently achieving sales targets while fostering positive customer relationships.
Work History
2 Years
09.2024 - Current
2 Years
Sales Associate
PopShelf | Hagerstown, MD
09.2024 - Current
- Assisted customers in product selection, providing personalized recommendations and enhancing shopping experience.
- Processed transactions efficiently using point-of-sale systems, handling cash and electronic payments accurately.
- Maintained store organization, ensuring merchandise was properly displayed and easily accessible to customers.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Addressed customer inquiries and resolved issues promptly, fostering positive relationships and repeat business.
- Participated in training new associates on operational procedures, enhancing team performance and service quality.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
6 Months
11.2021 - 05.2022
6 Months
Sales Associate
Kohl's | Hagerstown, MD
11.2021 - 05.2022
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
1 Year 10 Months
10.2018 - 08.2020
1 Year 10 Months
Support Specialist
Michael's Arts & Crafts Store | Hagerstown, MD
10.2018 - 08.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Managed inventory levels and restocked merchandise to maintain store presentation.
- Trained new team members on store policies, procedures, and customer service techniques.
- Collaborated with management to implement promotional displays and seasonal setups.
- Streamlined workflow processes, increasing team efficiency in daily operations.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
3 Years 3 Months
03.2015 - 06.2018
3 Years 3 Months
Executive Assistant
Maranatha Grace Brethren Church | Hagerstown, MD
03.2015 - 06.2018
- Developed and maintained filing systems, enhancing document retrieval and organization.
- Organized church events, overseeing logistics to ensure successful execution and participant engagement.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Screened calls and emails and responded accordingly to support executive correspondence.
Education
Associate of Science - Business
Everest University | South Orlando | 06-2015
Skills
Sales techniques
Customer service
Customer engagement
Teamwork and collaboration
Time management
Efficiency under pressure
Dependable attendance
Problem-solving skills
Achieving Excellence
- I made the Presidents List for two consecutive terms in honor of receiving a 4.0 GPA
- My Environmental Science Instructor recommended me for the Rose Marie Coughlin Scholarship, in which I won
Timeline
Sales Associate
PopShelf
09.2024 - CurrentRead more
Sales Associate
Kohl's
11.2021 - 05.2022Read more
Support Specialist
Michael's Arts & Crafts Store
10.2018 - 08.2020Read more
Executive Assistant
Maranatha Grace Brethren Church
03.2015 - 06.2018Read more
Everest University - Associate of Science, Business
Read more