Catherine Laveau
Atlanta,GA
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
7
7
years of professional experience
Work History
Security Specialist
Mercedes-Benz Stadium
02.2021 - 12.2022
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Provided safety reports and data analysis to building managers to inform security processes.
Lead CSR
Veho
03.2021 - 09.2022
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Planned schedules and workflows based on expected customer demands.
- Handled day-to-day customer contact via phones, faxes and emails.
Warehouse Team Leader
Amazon
08.2020 - 08.2022
- Trained employees on equipment operation and safety protocols.
- Supervised warehouse operations by managing employees during shifts.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns and transfers.
- Oversaw daily operations and shipping and handling processes.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality and safety.
VIP Services Representative
Palms Casino
04.2019 - 07.2020
- Used knowledge of area, local events, trends and other market research to capture attention and generate event attendance.
- Established online presence on social media platforms and other mediums to elicit customer engagement.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Psychology
Southwestern Assemblies of God University
Waxahachie, TX04.2025
High School Diploma -
Youth Challenge Academy
Augusta, GA08.2009
Skills
- Attentive and Observant
- MS Office Applications
- Positive and Friendly
- Data Entry and Maintenance
- Team Member Training
- Team Guidance and Management
- Supply Chain Operations
- Delegation Skills
- Route Planning and Adjustment
- Error Identification
- Document Management and Storage
- Self Starter
Languages
French
Limited Working
English
Native or Bilingual
Volunteer Work
- Atlanta Artist Relief Fund - Volunteer work towards artists.
- Red Cross - Volunteer work towards homelessness prevention.
- Creating hygiene backpacks for the homeless in metro Atlanta.
Timeline
Lead CSR
Veho
03.2021 - 09.2022
Security Specialist
Mercedes-Benz Stadium
02.2021 - 12.2022
Warehouse Team Leader
Amazon
08.2020 - 08.2022
VIP Services Representative
Palms Casino
04.2019 - 07.2020
Bachelor of Science - Psychology
Southwestern Assemblies of God University
High School Diploma -
Youth Challenge Academy
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