Melisa Bonney
Commissioned Security Officer/ Private Investigator
Humble,TX
Summary
Resourceful Security Specialist carries 3 years handling complex network security and vulnerability issues. Experience providing necessary data safety audits and patches to maintain information integrity. Consistently handles vital organizational practices for resolving breaches and flaws. Actively manages critical processes and key software installations to provide data infrastructure protection. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Security Specialist
Disney/ESPN
The Woodlands, TX
10.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided safety reports and data analysis to building managers to inform security processes.
- Drafted reports of property damage, theft, accidents, and unusual occurrences to document daily activities and irregularities.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Screened incoming employees, personal belongings, and shipments for security concerns.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Managed information system regulatory compliance to meet updated guidelines.
- Performed guard duties by making judgment decisions within proper policy and procedures.
Licensed Security Officer
AFI Security Services And Investigations, LLC
Houston, Texas
08.2022 - Current
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Examined doors, windows and gates to verify security.
Private Investigator
Cassaro Private Investigations, LLC
Houston, TX
03.2021 - Current
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Furthered criminal investigations by taking active interest on behalf of loved ones, businesses and other interested parties to uncover truth of unlawful activities.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Conducted mobile and stationary surveillance on subjects of investigations.-
- Conducted surveillance for up to 8-10 hours at time.
- Worked hours to pursue case leads and collect evidence, tenaciously completing case objectives with 95% success rate.
- Uploaded evidence into case management system each day.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Performed undercover operations such as evaluating performance or honesty of employees by posing as customers or employees.
- Investigated individuals claiming disability to identify and document fraud.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Set up both auditory and visual monitoring and recording devices.
Revenue Cycle Manager
Lovett Dental
Houston, Texas
03.2009 - Current
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Monitored and guided revenue cycle operations.
- Identified discrepancies between budgetary targets and actual revenue and expenses.
- Completed financial reporting and analysis for billing revenue cycle.
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Utilized financial software to prepare consolidated financial statements.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Created and managed financial models to evaluate corporate investments and acquisitions.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
Treatment Plan Coordinator
BrightNow! Dental
Houston, TX
02.2005 - 02.2009
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Performed as subject matter expert for case management processes.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Spearheaded and implemented new projects to expand scope of engagement.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Certified Process Server - Process Server
PRR - Process Server
Houston, TX07.2022
Licensed Private Investigator - Private Investigation
Cassaro Private Inve Training School
Houston03.2021
Cerification Data Entry - Data Entry
Computech Vocational School
Houston, TX05.1997
No Degree - Hygiene Prerequisite Classes
Lone Star College
Houston, TX04.1995
Registered Dental Assistant - Dental Assisting
Astrodome Career Centers
Houston, TX01.1990
High School Diploma -
Aldine Contemporary Education Center
Houston, TX05.1988
Skills
- Personnel Protection
- Policy Updates
- Policy Development
- Credentialing Process
- Risk Management
- Access Management
- Development Activities
- Corporate Social Responsibility
- Critical Thinking
- SSP
- CPR Certified
- Write Reports
- Adaptable and Flexible
- Superb Surveillance Skills
- Investigate Incidents
- De-Escalation Techniques
- Security Operations Experience
- Federal and State Regulation Compliance
- Patrol Buildings
- Keen Observer
- Employee and Visitor Screening
- Remediation Systems
- HACCP Processes
- Attentive and Observant
- Crisis Management Plans
- Intruder Response and Removal
- Legible Report Writing
- Security and Antivirus Software
- Criminal Law Understanding
- Clearance Oversight
- Remediation Planning
- Emergency Response
- Bag Checking
- Call Prioritization
- Vulnerability Management
- Law Enforcement Collaboration
- Reading Comprehension
- Basic First Aid
- Entrance Control
- Clinical team guidance
- Billing cycle expertise
- Process implementation
- Data trending
- Staff Management
- Cash handling expertise
- Relationship building and management
- Sales professional
- Financial analysis and reporting
- Human resources knowledge
Websites
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20+ staff members.
- Achieved certificate by completing master training with accuracy and efficiency.
- Documented and resolved conflicts which led to customer satisfaction..
- Collaborated with team of 20+ in the development of Safety Protocols and Procedures..
Affiliations
Society of Process Servers
American Heart Association
Certification
- Licensed Commissioned Security Office
- Level 4- Personal Protective Officer
- Registered Dental Assistant
- Certification Process Server
- Lieutenant- Officer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Security Specialist
Disney/ESPN
10.2022 - Current
Licensed Security Officer
AFI Security Services And Investigations, LLC
08.2022 - Current
Private Investigator
Cassaro Private Investigations, LLC
03.2021 - Current
Revenue Cycle Manager
Lovett Dental
03.2009 - Current
Treatment Plan Coordinator
BrightNow! Dental
02.2005 - 02.2009
Certified Process Server - Process Server
PRR - Process Server
Licensed Private Investigator - Private Investigation
Cassaro Private Inve Training School
Cerification Data Entry - Data Entry
Computech Vocational School
No Degree - Hygiene Prerequisite Classes
Lone Star College
Registered Dental Assistant - Dental Assisting
Astrodome Career Centers
High School Diploma -
Aldine Contemporary Education Center
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