Catherine Leclerc
Concord,NC
Summary
Certified Pharmacy Technician proficient in medication verification and inventory support. Demonstrates a strong commitment to patient safety and efficient workflow management, contributing to enhanced pharmacy operations and high customer satisfaction.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Certified Pharmacy Technician (CPhT)
OptumRx
Charlotte, NC
02.2022 - Current
- Verified patient information, medication details, and dosage instructions to enhance patient safety.
- Processed and filled mail-order prescriptions, ensuring accuracy and efficiency to support patient care.
- Operated pharmacy software systems for order entry and inventory management.
- Collaborated with pharmacists and team members to achieve quality metrics, contributing to overall pharmacy standards.
Certified Pharmacy Technician (CPhT)
PillPack by Amazon Pharmacy
Manchester, NH
10.2019 - 12.2021
- Filled and packaged daily-dose pill packs, ensuring accuracy and patient safety.
- Performed data entry, labeling, and verification to maintain medication integrity.
- Maintained compliance with pharmacy regulations and SOPs.
- Assisted in managing workflow to enhance productivity. in a fast-paced environment.
Member/Provider Services Representative
CaLLogix
Bedford, NH
03.2018 - 10.2019
- Resolved member issues promptly, ensuring high satisfaction through effective customer service.
- Clarified coverage details, claims status, copays, and eligibility to assist members.
- Managed inbound calls to address inquiries about health insurance benefits.
- Documented interactions and updated member accounts.
Customer Experience Coordinator
TJ Maxx
Keene, NH
09.2007 - 02.2018
- Delivered exceptional customer service, effectively resolving inquiries to enhance customer satisfaction.
- Trained new team members, ensuring adherence to high service standards for consistent customer experience.
- Supported merchandise organization and inventory management to streamline store operations.
Education
Some College (No Degree) - Liberal Arts
University of Hartford
West Hartford, CTCertification
Certified Pharmacy Technician (CPhT), National Healthcareer Association (NHA) ExCPT
Timeline
Certified Pharmacy Technician (CPhT)
OptumRx
02.2022 - Current
Certified Pharmacy Technician (CPhT)
PillPack by Amazon Pharmacy
10.2019 - 12.2021
Member/Provider Services Representative
CaLLogix
03.2018 - 10.2019
Customer Experience Coordinator
TJ Maxx
09.2007 - 02.2018
Some College (No Degree) - Liberal Arts
University of Hartford