Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cearica Frazier

Memphis,TN

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician (CPhT)

Methodist Le Bonheur Healthcare
02.2023 - Current
  • Ship prescriptions out to patient via Fedex
  • Helped pharmacy staff prepare medications and fill orders.
  • Coordinated with other technicians in order to complete assigned tasks in a timely manner.
  • Collaborated with pharmacy technicians to streamline workflow and improve service delivery.

Certified Pharmacy Technician (CPhT)

Walgreens
03.2020 - 02.2023
  • Trained new pharmacy technicians on proper techniques for labeling prescriptions accurately.
  • Coordinated with other technicians in order to complete assigned tasks in a timely manner.
  • Participated in the training of pharmacy technicians in areas such as inventory control systems or data entry processes.
  • Provided training and guidance to pharmacy technicians on proper techniques for filling prescriptions correctly.

Apple Customer Support

Teleperformance
05.2021 - 10.2022
  • Assisted customers with product inquiries, technical support and other customer service related issues.
  • Resolved customer complaints in a professional manner.
  • Managed customer accounts by tracking order history and payment information.

Call Center Agent

ASI Call Center for General Electric Company
03.2019 - 10.2019
  • Provided accurate information on products and services to customers.
  • Took many inbound calls per day, attentively listening to customers' questions and concerns and increasing customer base.
  • Identified customer needs by asking probing questions and actively listening to responses.

Security Officer

Excelsior Defense
07.2017 - 04.2019
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Responded to alarms and conducted investigations as required.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.

Education

Phamacy Technician degree - Pharmacy Technician

Concorde Career College
Memphis, TN
06.2013

High School Diploma -

Overton High School
Memphis, TN
05-2011

Skills

  • Verbal Communication
  • Strong Multitasking skills
  • Time management skills
  • Organizational Skills
  • Written Communication
  • Data Entry
  • Filing
  • Cash Handling
  • Customer Service
  • Surveillance
  • Retail Sales
  • Cashier
  • Typing
  • Medical terminology
  • Insurance Verification
  • Customer Relationship Management
  • Problem-solving skills
  • Payment Processing
  • Technical Troubleshooting
  • Training experience
  • Appointment Scheduling
  • Technical Support
  • Customer Support
  • Microsoft Office expertise
  • Excellent Communication
  • Calm and Professional Under Pressure
  • Attention to Detail
  • Phone Etiquette

Certification

  • Certified Pharmacy Technician (CPhT), 09/02/24- 09/30/2026
  • Pharmacy Technician License, 06/01/14- 11/01/24

Timeline

Certified Pharmacy Technician (CPhT)

Methodist Le Bonheur Healthcare
02.2023 - Current

Apple Customer Support

Teleperformance
05.2021 - 10.2022

Certified Pharmacy Technician (CPhT)

Walgreens
03.2020 - 02.2023

Call Center Agent

ASI Call Center for General Electric Company
03.2019 - 10.2019

Security Officer

Excelsior Defense
07.2017 - 04.2019

Phamacy Technician degree - Pharmacy Technician

Concorde Career College

High School Diploma -

Overton High School

Similar Profiles

CREATE PROFILE
Cearica Frazier