Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Michele Moore-Owens

Michele Moore-Owens

Gaylord

Summary

Certified professional with strong background in pharmacy operations, medication management, and patient care. Known for reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician (CPhT)

Walmart Pharmacy
10.2019 - Current
  • Handled incoming calls, addressing inquiries from customers and healthcare providers.
  • Organized and labeled medication for efficient inventory management.
  • Maintained accurate patient profiles by recording prescription and billing information.
  • Enhanced patient care through precise and prompt prescription dispensing.
  • Provided friendly service to elevate customer satisfaction during transactions.
  • Ensured precise inventory management to optimize pharmacy operations.
  • Coordinated with medical offices using telephone and fax.

Certified Pharmacy Technician

Ascension Michigan Pharmacy LTC
11.2017 - 10.2019
  • Collaborated with nursing homes, skilled nursing facilities, recovery centers, and adult foster care.
  • Adapted quickly to dynamic work settings.
  • Demonstrated capacity to swiftly acquire new skills.
  • Showcased courtesy, amiability, and eagerness to provide help when necessary.
  • Adapted to varied schedules including night, weekend, and holiday shifts.
  • Displayed proficient organizational and time management capabilities in coordinating multiple projects.

Certified Pharmacy Technician

Fry's Pharmacy
05.2015 - 11.2017
  • Processed refill requests and prior authorizations, and stocked inventory.
  • Responded to calls by providing solutions to customer and healthcare provider queries.
  • Resolved customer issues in-person and via telephone by assisting with order placement.
  • Assisted pharmacist in resolving prescription issues to maintain pharmacy efficiency.
  • Utilized computerized systems to update new patient profiles accurately.

Certified Pharmacy Technician

CVS Health
10.2013 - 04.2015
  • Guided new pharmacy technicians on correct procedures and optimal practices.
  • Managed phone inquiries, addressing questions from both customers and healthcare providers.
  • Accurately filled prescriptions to improve patient care efficiency.
  • Collaborated with insurance representatives to finalize claims processing.
  • Provided exceptional service to increase customer satisfaction during transactions.

Education

Diploma - General

Venice High School
Venice, FL

Certification - Pharmacy Technician

Ross Medical Education Center
Madison Heights, MI

Skills

  • Medical Terminology
  • Inventory control
  • Insurance Verification
  • Data entry
  • Attention to detail
  • Customer service
  • Medication dispensing
  • Empathy and patience
  • Verbal and written communication
  • Refill requests
  • Proper labeling procedures
  • Point of sale systems proficiency
  • Confidentiality and HIPAA
  • Interpreting and processing medication orders

Certification

  • Michigan Pharmacy Technician License August 2017 to August 2026
  • PTCB June 2013 to July 2026

Timeline

Certified Pharmacy Technician (CPhT)

Walmart Pharmacy
10.2019 - Current

Certified Pharmacy Technician

Ascension Michigan Pharmacy LTC
11.2017 - 10.2019

Certified Pharmacy Technician

Fry's Pharmacy
05.2015 - 11.2017

Certified Pharmacy Technician

CVS Health
10.2013 - 04.2015

Diploma - General

Venice High School

Certification - Pharmacy Technician

Ross Medical Education Center

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