Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Erik Catalan Salgado

Certified Pharmacy Technician
Houston,TX

Summary

Customer-focused and adaptable professional with a background as a Pharmacy Technician, known for outstanding service and meticulous attention to detail. Proven ability to handle complex situations calmly and efficiently while ensuring compliance with safety and procedural standards. Seeking to transition into a Flight Attendant role to utilize skills in communication, teamwork, and emergency response to enhance passenger experiences and contribute to the success of Delta Air lines.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

Certified Pharmacy Technician (CPhT)

Empower Pharmacy
10.2023 - Current
  • Acts as the main point of contact for clinic customers for any post-sale transactions and prescription-related inquiries.
  • Communicates with customers through various channels including phone calls, email, fax, and internal messaging.
  • Ensures accuracy and compliance with regulations and state requirements through application of understanding of prescription orders.
  • Created personalized solutions for customers experiencing unique challenges, demonstrating empathy and genuine concern.

Certified Pharmacy Technician (CPhT)

HEB
05.2021 - 10.2023
  • Improved patient satisfaction by providing exceptional customer service and efficiently filling prescriptions.
  • Expedited wait times for patients by effectively multitasking among various responsibilities such as handling phone inquiries or greeting walk-in customers without compromising accuracy or quality of service.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Stock Manager

American Eagle Outfiters
03.2020 - 05.2021
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.

Education

Associate's degree - Pharmacy technician

Lone Star College System
Houston, TX
08.2020 - 05.2021

Skills

Pharmacy Technician Experience

Hospital Experience

Medical Billing

Medical Terminology

Bilingual

Customer Service

Reliability and punctuality

Certification

Pharmacy Technician License

Languages

Spanish
Native or Bilingual

Timeline

Certified Pharmacy Technician (CPhT)

Empower Pharmacy
10.2023 - Current

Certified Pharmacy Technician (CPhT)

HEB
05.2021 - 10.2023

Associate's degree - Pharmacy technician

Lone Star College System
08.2020 - 05.2021

Stock Manager

American Eagle Outfiters
03.2020 - 05.2021
Erik Catalan SalgadoCertified Pharmacy Technician