Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CATHERINE MAINA

Stafford,TX

Summary

Dynamic Licensed Insurance Agent with a goal-oriented approach at PETER MUGO INC, excelling in customer service and tailored insurance solutions. Leveraged expertise in property and casualty insurance to enhance client satisfaction, while effectively managing customer follow-ups and cold calling to drive referrals. Committed to transparent communication and building trust with clients.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Licensed Insurance Agent

PETER MUGO INC
08.2024 - Current
  • Assisted clients in understanding insurance policies and coverage options.
  • Conducted research on various insurance products to provide accurate information to customers.
  • Supported senior agents in processing applications and maintaining client records.
  • Participated in training sessions to enhance knowledge of insurance regulations and industry standards.
  • Utilized customer relationship management systems to track interactions and follow-ups with clients.
  • Addressed client inquiries promptly, ensuring a high level of customer service satisfaction.
  • Collaborated with team members to streamline administrative processes for efficiency improvements.
  • Calculated quotes and educated potential clients on insurance options.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Established trust with clients through transparent communication regarding policy costs, coverages, exclusions, limitations, endorsements or riders available upon request.
  • Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.

Production Operator

Daikin Technology
12.2021 - 07.2024
  • Used equipment properly to avoid workplace hazards or injuries.
  • Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
  • Participated in training sessions to enhance skills and knowledge.

Education

No Degree - DIPLOMA IN PHARMACEUTICAL TECHNOLOGY

NYERI TECHNICAL TRAINING INSTITUTE
KENYA
12-2010

Skills

  • Goal oriented approach
  • Customer service
  • Auto insurance
  • Customer follow-up
  • Property insurance
  • Cold calling
  • Customer referrals
  • Property and casualty insurance

Certification

General lines agent

  • License - Property and casualty

Timeline

Licensed Insurance Agent

PETER MUGO INC
08.2024 - Current

Production Operator

Daikin Technology
12.2021 - 07.2024

No Degree - DIPLOMA IN PHARMACEUTICAL TECHNOLOGY

NYERI TECHNICAL TRAINING INSTITUTE

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