Jean Smith
South Houston,TX
Summary
Goal-oriented professional with extensive experience in navigating agency structures and addressing benefits needs during high-pressure situations. Proven track record in generating new business through the sale of diverse insurance plans, while adhering to regulatory limits and departmental standards. As a seasoned Security Officer, excels in communication and maintains meticulous logs of critical events. Demonstrates strong problem-solving and conflict resolution skills, underpinned by a solid understanding of law enforcement investigations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Licensed Insurance Agent
Insurance Solutions
Houston, United States
09.2024 - Current
- As a licensed Medicare Insurance Solution Specialist, I handle inbound and outbound calls, guiding beneficiaries through the complexities of Medicare and Medicare Advantage plans.
- I provide personalized solutions by assessing individual needs, explaining plan options, and helping clients make informed decisions.
- My role includes educating clients about upcoming changes, such as increased coverage in 2025, and matching plans that cover essential services like dental, vision, and groceries.
- With a focus on customer satisfaction and compliance, I excel in closing sales and ensuring clients receive the best coverage for their healthcare needs.
Insurance Agent
State Farm
Houston, United States
04.2024 - 09.2024
- As a Life and Health Insurance Sales Representative for Peter Mugo at StateFarm, I handled outbound calls to engage potential clients, offering tailored insurance solutions to meet their needs.
- My role included providing guidance on coverage options, educating clients on policy benefits, and helping them navigate the complexities of life and health insurance.
- I developed strong communication and customer service skills to build trust and close sales effectively.
Pest Technician
Magna Pest Solutions
03.2023 - 01.2024
- Excelled in inspecting and assessing properties for pest issues, applying smart eradication techniques.
- Dedicated to educating clients on preventive measures, ensuring their environments were safe and comfortable.
- Collaborated effectively, maintaining accurate records.
- Kept abreast of the latest industry trends.
- Leveraged strong communication and problem-solving skills to contribute significantly to creating pest-free spaces for clients, enhancing their satisfaction and trust.
Overnight CSR & Sales Associate & Check Clerk
PLS Financial Services, Inc.
South Houston, United States
03.2021 - 05.2023
- Specialized in conducting overnight customer service and sales operations.
- Monitored Western Union transactions and check cashing for fraudulent activities, playing a key role in fraud prevention and safeguarding store interests.
- Managed money exchanges and promoted debit card sales, consistently meeting sales targets and boosting store revenue.
- Collaborated effectively with co-workers to ensure timely completion of duties, fostering a harmonious and efficient work environment.
- My proactive approach and exceptional time management skills ensured all responsibilities were fulfilled efficiently each shift, contributing significantly to the store's success and customer satisfaction.
Inspection Coordinator
Huntsman Corporation
, United States
10.2020 - 01.2021
- Focused on organizing and coordinating work order inspections for safety, quality and compliance.
- Expert in scheduling inspectors for optimal workload efficiency.
- Committed to high organizational standards, ensuring all paperwork was accurate and systematically managed.
- Utilized a visual board for clear task assignments and workflow management.
- Excelled in communication and problem-solving, playing a key role in smooth and effective inspections, significantly enhancing our service reliability and success.
Hole watch / Fire watch
Turner Industries Inc.
, United States
01.2020 - 10.2020
- Proficient in safety oversight at a plant, monitoring work on up to 300ft towers, oxygen tanks, fire watch.
- Ensured adherence to safety protocols, identifying potential hazards.
- Played a key role in risk prevention and accident avoidance, crucial for worker safety and insurance compliance.
- My keen observational skills and commitment to safety standards were pivotal in maintaining a secure, efficient work environment.
Security Officer
United States Security Associates
Houston, TX
01.2017 - 01.2019
- Monitored premises to ensure safety and security for personnel and property.
- Conducted routine inspections to identify potential security hazards and vulnerabilities.
- Documented daily activities and incidents in detailed reports for management review.
- Managed access control by verifying identification and authorizing entry to restricted areas.
- Collaborated with team members to develop effective security strategies and practices.
- Enforced company policies regarding safety, security, and emergency response procedures.
Fast Food Server
McDonald's
Atascocita, United States
04.2013 - 12.2013
- Normal fast food activities.
Education
High School Diploma -
Summer Creek High School
01-2015
Skills
- Coverage assessment
- Customer relationship management
- Valid TX driver's license
- Team oversight
- Lead generation
- Conflict resolution
- Time management
- Effective communication
- Team training and development
- Client retention
- Marketing techniques
- Goal oriented approach
- CRM software
- Pest identification
- Pesticide application
- Inspection techniques
- Record keeping
- Equipment maintenance
- Risk assessment
- Access control
- Fraud prevention
- Detail-oriented
- Patrol operations
- General security
Affiliations
- Lamp Stack Utilization for Various Needs like servers and web hosting
- Various Modding methods in minecraft, creating custom mods utilizing php to broadcast server activities on a daily basis
- Helped my mother get clean by creating her a personal internet radio station, shes now integrated with many indie bands and has been actively sober for 7 years.
- Marketing for server on personal time, creating own graphics and editing them using ai and GIMP
Certification
- Life and Health Insurance License
References
References available upon request.
Timeline
Licensed Insurance Agent
Insurance Solutions
09.2024 - Current
Insurance Agent
State Farm
04.2024 - 09.2024
Pest Technician
Magna Pest Solutions
03.2023 - 01.2024
Overnight CSR & Sales Associate & Check Clerk
PLS Financial Services, Inc.
03.2021 - 05.2023
Inspection Coordinator
Huntsman Corporation
10.2020 - 01.2021
Hole watch / Fire watch
Turner Industries Inc.
01.2020 - 10.2020
Security Officer
United States Security Associates
01.2017 - 01.2019
Fast Food Server
McDonald's
04.2013 - 12.2013
High School Diploma -
Summer Creek High School
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