Wilson Blount, III
Riviera Beach,FL
Summary
Results-driven Insurance Professional specializing in client account management and policy knowledge. Developed customized insurance solutions that enhanced client satisfaction and ensured comprehensive coverage.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Licensed Insurance Agent
The Baldwin Group
12.2019 - Current
- Conducted thorough assessments of client risks to recommend appropriate insurance policies.
- Developed customized insurance solutions to meet client needs and ensure comprehensive coverage.
- Educated clients on policy details, benefits, and claims processes to enhance understanding and satisfaction.
- Managed client portfolios, ensuring timely renewals and updates based on changing circumstances.
- Collaborated with underwriting teams to streamline policy approvals and improve turnaround times.
Shift Coordinator
Goodwill GCI
01.2019 - Current
- Facilitated communication between departments to streamline operations and resolve issues promptly.
- Successfully managed conflicts among staff members, resulting in improved morale and reduced workplace tension.
- Led daily operations to ensure efficient workflow and staff management.
- Coordinated training programs for new employees to enhance skill development.
- Implemented process improvements to optimize service delivery and customer satisfaction.
General Manager
Rock Fitness
09.2014 - 12.2019
- Directed marketing initiatives that increased brand visibility and membership growth.
- Led operational strategy to enhance member engagement and retention.
- Streamlined staff training programs to improve service delivery and team performance.
- Implemented cost-control measures that optimized budget management and resource allocation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Banker
Wells Fargo
05.2011 - 09.2015
- Analyzed customer needs to recommend appropriate banking solutions for improved satisfaction.
- Streamlined account opening processes, reducing wait times and enhancing customer experience.
- Facilitated customer transactions, ensuring compliance with banking regulations and policies.
- Developed and implemented training programs to enhance staff knowledge of financial products.
Customer Support Specialist
Verizon Wireless
06.2001 - 05.2011
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Managed escalated customer complaints, ensuring timely resolution and satisfaction.
- Provided training and mentorship to new team members on best practices in customer support.
- Developed and implemented process improvements to enhance service delivery efficiency.
Education
Associate of Science - Business Administration And Management
American InterContinental University
Schaumburg, IL09-2005
High School Diploma -
American School
Chicago, IL04-1990
Skills
- Insurance sales expertise
- Insurance product expertise
- Policy management
- Coverage analysis
- Claims processing
- Risk assessment
- Insurance knowledge
- Client account management
- Client relationship management
- Risk assessment
Accomplishments
- Supervised team of 10 staff members.
- Collaborated with team of 10 in the development of homeless shelter movement.
Certification
- CPR Training - Yearly
Timeline
Licensed Insurance Agent
The Baldwin Group
12.2019 - Current
Shift Coordinator
Goodwill GCI
01.2019 - Current
General Manager
Rock Fitness
09.2014 - 12.2019
Banker
Wells Fargo
05.2011 - 09.2015
Customer Support Specialist
Verizon Wireless
06.2001 - 05.2011
Associate of Science - Business Administration And Management
American InterContinental University
High School Diploma -
American School