Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Catherine Mann

129 Lechner Avenue

Summary

Dynamic restaurant manager with a proven track record at Kentucky Fried Chicken, excelling in staff training and customer service. Expert in cash handling and decision-making, I have successfully improved team performance and implemented effective sales strategies, ensuring high-quality service and operational efficiency. Passionate about staff development and fostering a positive work environment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Shift Manager

Mcdonalds
03.2024 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Restaurant Manager

Kentucky Fried Chicken
02.2023 - 02.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.

Shift Manager

Taco Bell
03.2015 - 10.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

GED - Diploma

North East Prerelease
Cleveland, OH
10.2022

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Workplace safety
  • Staff motivation
  • Handling customer complaints
  • Training and mentoring
  • Energetic and enthusiastic
  • Staff development
  • Payment processing
  • Sales strategies

Certification

I am serve safe

Timeline

Shift Manager

Mcdonalds
03.2024 - Current

Restaurant Manager

Kentucky Fried Chicken
02.2023 - 02.2024

Shift Manager

Taco Bell
03.2015 - 10.2018

GED - Diploma

North East Prerelease

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Catherine Mann