Catherine Marshall
Cincinnati
Summary
Child Life Specialist with expertise in patient assessment and family-centered care. Collaborates effectively with multidisciplinary teams to address psychosocial needs of patients and families. Recognized for delivering high-quality work and maintaining efficiency in fast-paced environments. Proven track record in managing operational workflows and enhancing donation management processes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Sr. Operations Specialist
Cincinnati Children's Hospital
Cincinnati
07.2022 - Current
- Collaborated with multidisciplinary teams to enhance operational workflows.
- Trained and guided staff in new equipment review submissions, presentations, and implementation.
- Reviewed inventory levels and adjusted stocking plans based on changes in demand patterns or production cycles.
- Conducted regular reviews of existing policies and procedures, making recommendations for improvements as necessary.
- Optimized donation management processes to enhance efficiency and effectiveness.
Streamlined distribution strategies to ensure optimal use of resources.
Reduced overall costs while maximizing donations through strategic planning.
Oversaw compliance with safety standards during donation handling and distribution. - Monitored compliance with hospital policies and regulatory standards consistently.
- Delivered clinical care in response to patient needs.
Sr. Operations Specialist - Child Life Specialist
Cincinnati Children's Hospital
Cincinnati
2021 - 07.2022
- Provided clinical care as Certified Child Life Specialist at CCHMC Free Standing Outpatient facility. Role was fifty percent clinical and fifty percent operations.
- Assessed and met psychosocial needs of patients and families throughout treatment processes.
- Partnered with medical team to guarantee Family Centered Care addressed patient's developmental and coping needs.
- Developed divisional database using REDCAP to improve data management and benchmarking.
- Contributed to national subgroup focused on effective data collection and analysis.
Clinical Manager
Cincinnati Children's Hospital
Cincinnati
01.2008 - 01.2021
- Collaborated with leadership on strategic planning for departmental initiatives.
- Maintained accurate documentation of clinical processes and staff performance reviews.
- Participated in meetings with other healthcare professionals to discuss best practices.
- Assisted with recruitment, selection, orientation and training activities for new employees.
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients and fellow employees.
- Implemented methods to reduce overhead and increase productivity, cutting monthly costs.
- Ensured that staff members adhere to professional standards of practice.
Child Life Specialist
Cincinnati Children's Hospital
Cincinnati
10.2006 - 01.2008
- Conducted assessments to identify children's psychosocial needs in the Emergency Department.
- Developed individualized coping strategies for patients based on their needs.
- Provided preparation prior to procedures or surgeries by providing anticipatory guidance and education to patients and families.
- Facilitated emotional support and educational assistance for families during encounters in Emergency Department or inpatient setting.
- Collaborated with medical staff to create individualized care plans for children
- Advocated for child patients' rights within multidisciplinary healthcare te
- Educated parents on how to support their child's development while in the hospital.
- Assisted families in understanding medical procedures and treatments.
- Developed and supported positive relationships with students and parents.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Facilitated therapeutic activities for pediatric patients to promote emotional well-being.
- Provided education on child life services to new employees or interns.
Child Life Specialist III
The Children's Hospital of Philadelphia, CHOP
Philadelphia
05.1995 - 10.2006
- Delivered Child Life services to children and families within Emergency Department from 1997-2006
- Broadened scope of Child Life Specialist to facilitate care in Trauma Bay, treatment rooms, addressing trauma, new diagnosis, procedural preparation/support, and bereavement support.
- Established Outpatient Child Life Specialist role, delivering dedicated care across multiple clinics: Dialysis, Renal, Gastroenterology, Hematology, and Cystic Fibrosis.
Provided specialized support for patients and families in Endoscopy Suite and Special Immunology services.
Collaborated with interdisciplinary teams to improve patient experiences across various clinics.
Facilitated referral services to Phlebotomy labs, Radiology, Orthopedics, and abuse clinic. - Conducted twelve educational sessions annually for patients and families, splitting focus evenly between guardians and children.
Enabled outpatient families to gain knowledge regarding specific illnesses and chronic health needs.
Facilitated understanding of developmental stages and their impact on health outcomes.
Developed tailored content for each session to meet diverse audience needs. - As a Child Life Specialist III, I facilitated clinical supervision.
- Streamlined donation process to optimize utilization of donations, reducing budget expenditures.
- Coordinated Annual ABATE Motorcycle Toy Ride for Child Life, managing high volume donation arrival and Santa visit.
Child Life Specialist
Harbor-UCLA Medical Center
Torrance
09.1991 - 05.1995
- Delivered Child Life Services to patients and families in pediatric outpatient, inpatient, Pediatric ICU, or pediatric Emergency Department
- Partnered with Child Abuse team to alleviate stress during abuse examinations and enhance patient coping mechanisms.
- Developed school re-entry programs for patients transitioning back to education after serious illnesses or injuries.
Enhanced coping strategies for patients and classmates during adjustment periods. - Facilitated special events in collaboration with community groups and LAPD.
- Executed 'Children Under Stress' program, improving response strategies for officers encountering distressed children.
Administered academy instruction coupled with real-world applications in healthcare contexts.
Guided officers in developing empathetic communication techniques for high-stress scenarios involving children.
Child Life Specialist
Arkansas Children's Hospital
Little Rock
09.1987 - 08.1991
- Established and executed Child Life Specialist role within Emergency Department.
- Finished 15-hour course on Child Abuse Exams under Certified Abuse RN.
Education
Associate of Arts - Interpreter Education - American Sign Language
Philadelphia Community College
Philadelphia, PA05-2021
Bachelor of Science - Psychology - Child Life
Utica College
Utica, NY05-1987
Skills
- Patient assessment and psychosocial evaluation
- Family-centered care and emotional support
- Stress reduction techniques and grief support
- Adaptability and professionalism
- Age-appropriate education strategies
- Multicultural sensitivity and collaboration
- Child development expertise
- Policy evaluation and compliance oversight
- Donation process enhancement and data analysis
Certification
Certified Child Life Specialist - May 1989 - December 2028
Accomplishments
Jefferson Award For Public Service Certificate of Excellence
Affiliations
Volunteer - Coach Special Olympics - Hamilton County Ohio
Timeline
Sr. Operations Specialist
Cincinnati Children's Hospital
07.2022 - Current
Clinical Manager
Cincinnati Children's Hospital
01.2008 - 01.2021
Child Life Specialist
Cincinnati Children's Hospital
10.2006 - 01.2008
Child Life Specialist III
The Children's Hospital of Philadelphia, CHOP
05.1995 - 10.2006
Child Life Specialist
Harbor-UCLA Medical Center
09.1991 - 05.1995
Child Life Specialist
Arkansas Children's Hospital
09.1987 - 08.1991
Sr. Operations Specialist - Child Life Specialist
Cincinnati Children's Hospital
2021 - 07.2022
Associate of Arts - Interpreter Education - American Sign Language
Philadelphia Community College
Bachelor of Science - Psychology - Child Life
Utica College