Catherine Martin
Pineville,NC
Summary
Driven writer with over a decade of experience in the banking, tax service and technical industries. Creative in compelling copy for training and development. Remote- disciplined, and goal driven.
Overview
5
5
years of professional experience
Work History
Training and Development Specialist
Nationstar Mortgage
06.2021 - 05.2022
- Created and maintained detailed training manuals and reports for training team.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for practial, enhanced learning,
Senior Procedure Writer
Loan Depot
05.2019 - 05.2021
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Brainstormed ideas to create useful content for employees and clients.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Completed thorough research into assigned topics.
Technical Writer
LERETA
02.2017 - 04.2019
- Worked with over 43 tax jurisdictions to keep updated information on real estate tax data to create training manuals and job aids.
- Observed in-progress operations to identify important steps for technical instructions.
- Proofread copy written by colleagues to correct spelling, punctuation, and grammar.
Education
High School Diploma -
Garner Senior High
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH07.2024
Skills
- Instruction Writing
- Security Standards
- Graphic Presentations
- User Guide Creation
- Employee coaching
Timeline
Training and Development Specialist
Nationstar Mortgage
06.2021 - 05.2022
Senior Procedure Writer
Loan Depot
05.2019 - 05.2021
Technical Writer
LERETA
02.2017 - 04.2019
High School Diploma -
Garner Senior High
Bachelor of Arts - Psychology
Southern New Hampshire University
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