Catherine L. McCabe
Grand Rapids,MI
Summary
Certified and licensed Pharmacy Technician, known for high productivity and efficient task completion. Experienced in medication guidance, coordination, and prescription processing. Excels in communication, empathy, and problem-solving to enhance customer satisfaction and support healthcare teams.
Overview
23
23
years of professional experience
Work History
Medicare Adherence Team
Priority Health
Grand Rapids, MI
09.2024 - Current
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Interacted with customers daily and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Contributed ideas and solutions to enhance team performance and outcomes.
Pharmacy Customer Service Representative
Priority Health
Grand Rapids, MI
06.2021 - Current
- Trained in Commercial and Medicaid Lines upon hire
- Trained in Medicare May 2022
- Moved to Resource Line in August 2022
- Trained in Chat/Email Fall 2022
- Coordinated with healthcare providers to resolve patient medication issues.
- Assisted customers with medication inquiries and prescription information.
- Trained new staff on customer service protocols and systems.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
Quality and Assurance Team
Priority Health
Grand Rapids, MI
04.2023 - 08.2024
- Maintained up-to-date knowledge of criteria needed for Prior Authorization approval
- Communicated with healthcare providers to gather necessary documentation.
- Collaborated with clinical staff to resolve complex authorization issues.
- Maintained files for referral and insurance information, entering referrals into system.
- Developed and implemented process improvements to enhance efficiency and accuracy of prior authorization workflows.
Bartender
Adesanya Mead and Microbrewery
Grandville, MI
09.2022 - 04.2023
- Responsible for pouring and serving a large menu of rotating beverages
- Maintained an organized bar while providing customer service to the entire restaurant
- Balanced cleaning and other tasks with fluctuating crowds
Certified Pharmacy Technician
SpartanNash
Grand Rapids, MI
08.2002 - 06.2021
- Full-time lead technician at primary location, helped out at other locations when needed
- Responsible for data entry, billing issues and corrections, inventory, medication returns, customer support, immunization and DEA forms
- Processed prescriptions accurately using pharmacy management software.
- Maintained inventory levels of medications and pharmaceutical supplies.
- Collaborated with healthcare professionals to ensure patient care continuity.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Maintained records of controlled substances dispensed according to state regulations.
- Prepared compound medications under the supervision of a licensed pharmacist.
Education
Associates of Arts -
Grand Rapids Community College
Grand Rapids, MI 09.2001 - 05/2005
Graduating Class of 2001 -
Catholic Central High School
Grand Rapids, MISkills
- CphT certified
- Licensed in the state of Michigan
- Basic Life Support
- Immunization Administration
- Quality assurance
Timeline
Medicare Adherence Team
Priority Health
09.2024 - Current
Quality and Assurance Team
Priority Health
04.2023 - 08.2024
Bartender
Adesanya Mead and Microbrewery
09.2022 - 04.2023
Pharmacy Customer Service Representative
Priority Health
06.2021 - Current
Certified Pharmacy Technician
SpartanNash
08.2002 - 06.2021
Associates of Arts -
Grand Rapids Community College
09.2001 - 05/2005
Graduating Class of 2001 -
Catholic Central High School