Catherine M. Derricks
Linthicum Heights,MD
Summary
Accomplished and goal-oriented professional with comprehensive experience exceeding collection targets and optimizing revenue recovery efforts. Proven track record of overseeing insurance verification and billing processes, negotiating payments, and resolving customer disputes. Well-versed in analyzing credit data, managing delinquent accounts, and implementing effective collection strategies. Known for driving revenue growth, attaining profitability goals, and processing credit card. Instrumental in delivering exceptional customer service, identifying and meeting client’s requirements, and ensuring maximum satisfaction with offered services. Adept at assessing debtor financial information, leveraging effective resolution techniques, and ensuring compliance with regulatory requirements.
Overview
22
22
years of professional experience
Work History
Senior Collections Specialist
Receivables Outsourcing LLC/Bolder Healthcare/Cognizant
Linthicum Heights, US
04.2024 - Current
- Improve data accuracy by efficiently integrating and maintaining updated patient and guarantor details, including names, dates of birth, and insurance information within the internal database.
- Deliver expert-level support in coordination of insurance verification and billing processes.
- Adjudicate accounts by accurately processing credit card and checking details via telephone, ensuring seamless payment transactions.
- Provide assistance in management of charity care process.
- Ensure document completeness and compliance by leveraging extensive knowledge of relevant laws and regulations.
- Develop insights into utilization of numerous hospital patient accounting systems, including ePremis, STAR, Meditech, Optum Caremedic, and Epic to optimize financial performance.
- Resolve accounts inconsistencies by steering negotiation.
- Uphold company performance and productivity benchmarks by documenting collection activities within systems.
- Met and surpassed monthly collection goals.
- Managed daily work queue with active receivables valued at $2M.
- Achieved outstanding customer satisfaction ratings by delivering exceptional service and support through both outbound and inbound customer calls.
- Used diverse range of resources, including LexisNexis, White Pages, Yellow Pages, Google, and strategic partnerships to advance skip tracing of accounts for locating customers and collateral.
Collections Specialist
RA Roger’s
Crofton, US
05.2023 - 04.2024
- Adept at assessing debtor financial information, leveraging effective resolution techniques, and ensuring compliance with regulatory requirements.
- Improve data accuracy by efficiently integrating and maintaining updated patient and guarantor details, including names, dates of birth, and insurance information within the internal database.
- Deliver expert-level support in coordination of insurance verification and billing processes.
- Resolve accounts inconsistencies by steering negotiation.
- Uphold company performance and productivity benchmarks by documenting collection activities within systems.
- Secured best possible settlements and repayment terms based on client stipulation via negotiation.
- Facilitated informed decision-making by gathering and submitting hourly team and division reports.
- Improved customer experience by resolving collection inquiries and streamlining processing procedures.
Collections Specialist
State Collections
, Remote
05.2023 - 11.2023
- Ensured up-to-date account status, proactively advising on appropriate legal measures.
- Fostered prompt resolution of client discrepancies through effective problem-solving and communication skills.
- Used skiptracing tools to locate customer.
- Delivered impactful results by thoroughly examining account modifications and ensuring accuracy and compliance.
- Resolved escalated calls by employing effective communication and problem-solving skills.
Lead Collector
NCO Financial Systems, Inc
, US
01.2004 - 12.2013
- Performed comprehensive evaluation of financial data, ensuring compliance with Personally Identifiable Information (PII) regulations.
- Ensured up-to-date account status, proactively advising on appropriate legal measures.
- Fostered prompt resolution of client discrepancies through effective problem-solving and communication skills.
- Used skiptracing tools to locate customer.
- Streamlined collection operations by executing audits of collector units.
- Coordinated attendance schedules and approved vacation requests aligned with client and organizational requirements.
- Assessed collector performance metrics, including call volume and conversion rate to drive continuous improvement and optimize outcomes.
- Collected outstanding payments from customers by leveraging advanced negotiation techniques.
- US
- Drove debt recovery efforts by preparing legal documents such as court summonses.
- Resolved escalated calls by employing effective communication and problem-solving skills.
- Secured best possible settlements and repayment terms based on client stipulation via negotiation.
- Facilitated informed decision-making by gathering and submitting hourly team and division reports.
- Improved customer experience by resolving collection inquiries and streamlining processing procedures.
- Delivered impactful results by thoroughly examining account modifications and ensuring accuracy and compliance.
Education
Degree Type - Accounting
Morgan State University
Baltimore, MDSkills
- Account Discrepancy Reconciliation
- Customer Satisfaction & Retention
- Revenue & Profitability Growth
- Cross-functional Communication
- Credit Accounts Management
- Medical Billing & Collections
- Data Collection & Assessment
- Payments & Terms Negotiation
- Documentation & Reporting
- Insurance Policies & Procedures
- Team Building & Supervision
- Collection Agency Relations
Websites
Accomplishments
- Attained perfect scores on FDCPA and client specific test.
- Over-achieved company collection expectations by more than 100%
- Accomplished revenue and customer retention goals, while augmenting client profitability.
Timeline
Senior Collections Specialist
Receivables Outsourcing LLC/Bolder Healthcare/Cognizant
04.2024 - Current
Collections Specialist
RA Roger’s
05.2023 - 04.2024
Collections Specialist
State Collections
05.2023 - 11.2023
Lead Collector
NCO Financial Systems, Inc
01.2004 - 12.2013
Degree Type - Accounting
Morgan State University