Catherine Mejia
Englewood
Summary
Highly motivated and results driven professional with 5 years of experience in administrative, customer service, and support roles. Proven ability to streamline operations, enhance efficiency, and deliver exceptional service. Skilled in communication, problem solving, and upholding high standards of professionalism. Adaptable team player with a strong track record of contributing to organizational goals in fast paced, dynamic environments.
Overview
4
4
years of professional experience
Work History
Social Media Account Manager
Peniel Majestic Events LLC
01.2023 - Current
- Reviewed marketing materials and documents for brand accuracy and trending design.
- Managed daily posting and engagement across different platforms.
- Responded to customer inquiries and maintained brand voice online.
Teacher
College Achieve Paterson Charter School
08.2023 - 11.2024
- Developed comprehensive lesson plans tailored to meet the diverse needs of students, utilizing various teaching strategies and resources to ensure effective instruction.
- Utilized strong communication skills to effectively communicate with students, parents, and colleagues, fostering positive relationships and facilitating open dialogue about student progress and academic goals.
- Participated in professional development opportunities to enhance teaching skills and stay current on educational trends and best practices.
Customer Service Representative
Rempac Foam LLC
02.2022 - 08.2023
- Serve as day-to-day contact for assigned accounts, supporting system updates, maintaining paperwork, and managing data entry.
- Serve as the main point of contact for complaint management. Work closely with customers to provide appropriate solutions and alternatives for optimal resolution.
- Collaborated with other departments to ensure seamless communication and resolution of customer concerns.
Dental Assistant
Capan Orthodontics
09.2021 - 02.2022
- Managed client records through an online database while ensuring client confidentiality.
- Ensured excellent customer service is provided to patients when checking them in for dental treatment.
- Supported patients and employees with general office or treatment related questions and requests.
Education
Bachelor of Science - Marketing
William Paterson University
Wayne, NJ05.2021
Skills
- Outstanding Written and Verbal Communication Skills
- Account Manager
- Customer Service
- Exceptional Organizational Skills
- Team Player
- Office Management
- Technology and Database Savvy
- MS Office Proficient
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Teacher
College Achieve Paterson Charter School
08.2023 - 11.2024
Social Media Account Manager
Peniel Majestic Events LLC
01.2023 - Current
Customer Service Representative
Rempac Foam LLC
02.2022 - 08.2023
Dental Assistant
Capan Orthodontics
09.2021 - 02.2022
Bachelor of Science - Marketing
William Paterson University
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