Catherine Mendoza
Bronx
Summary
Outgoing and interactive individual with experience in managing assignments in high-pressure and fast-paced environments. Proficient in patient support, organization, and supporting colleagues.
Overview
8
8
years of professional experience
Work History
Patient Care Representative
Summit Health Multispecialty
03.2023 - Current
- Manage proper scheduling of appointments and procedures for providers
- Assist with incoming and outgoing office phone calls and patient cases
- Deliver messages to providers, patients and medical staff
- Handle workers compensation authorizations, referrals and documentations
- Help peers complete time sensitive tasks, and conflicts
- Verifying and handling copays, eligibility, and authorizations for procedures and medical visits.
- Intake and discharge patients.
- Confirm and collect demographics documents and information
- Schedule patients with imaging and speciality appointments
Senior Patient Care Representative
Citymd Urgent Care
03.2021 - 02.2023
- Teach new peers athena and urgent care workflows
- Assist medical scribes with collecting lab specimens and cleaning medical rooms
- Maintain and stock office supplies
- Assist management with task and patient conflict
- Answer phones and assist callers
- Deliver messages to providers, patients and medical staff
- Process patients insurances
- Verifying and handling copays, eligibility, and authorizations for procedures
- Check in and out patients from office visits
- Confirm and collect demographics documents and information
- Schedule patients imaging and specialty appointments
- Lead weekly staff meetings regarding facility changes, concerns, and discussions
Home Attendant
Personal Home Health Aid
09.2020 - 12.2020
- Administering medication and vital sign monitoring for Alzheimer patients with high cholesterol
- Assisting patient with personal hygiene, dressing, grooming, removing sterile dressings, and handling meal preparation
- Handling and initiating patient's schedules, housekeeping and social updates, and ensuring safety transportation
- Report and record time of medication intake, outbreaks, behaviors, interactions, whereabouts, and heart cholesterol levels for the day
Teacher Assistant
1199 SEIU FUTURE OF AMERICA LEARNING CENTER
06.2019 - 08.2019
- Responsible for standard activities such as testing, taking attendance, documenting grades, and gathering homework.
- Be in charge of implementing classroom rules, preparing supplies, and planning lessons.
- Monitor students, and assist them with educational or other necessities.
Cashier
C-TOWN Supermarket
04.2017 - 12.2018
- Register sales on a cash register by scanning items, itemizing, and totaling customers purchases
- Balancing the cash drawer by counting cash at start and end of each working shift
- Answer consumer concerns and resolves customer problems
Education
Chemistry Course work -
New York City College of Technology
07.2020
High school diploma -
New Visions Charter High School for Advanced Math and Science II
06.2017
Skills
- Proficient in Microsoft Office software (Word, Excel, PowerPoint)
- Able to function in both Microsoft Windows and Mac OS X
- Proficient in ECW and Athena healthcare softwares
- Sublime communication skills
- Teamwork
- Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Patient Care Representative
Summit Health Multispecialty
03.2023 - Current
Senior Patient Care Representative
Citymd Urgent Care
03.2021 - 02.2023
Home Attendant
Personal Home Health Aid
09.2020 - 12.2020
Teacher Assistant
1199 SEIU FUTURE OF AMERICA LEARNING CENTER
06.2019 - 08.2019
Cashier
C-TOWN Supermarket
04.2017 - 12.2018
Chemistry Course work -
New York City College of Technology
High school diploma -
New Visions Charter High School for Advanced Math and Science II
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