Summary
Overview
Work History
Education
Skills
Timeline

Catherine Mischo Lang

Lebanon,NJ

Summary

Results-driven with 20+ years of experience in optimizing stock levels, reducing costs, and improving supply chain operations. Skilled in data analysis, vendor management, and logistics coordination. Strong leadership abilities with a track record of successfully managing teams and implementing cost-saving initiatives. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for organizing with upper management to achieve organizational objectives. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Stop and Shop Supermarket
Staten Island, United States
11.2018 - 02.2023
  • Conducted data analysis to identify supply chain inefficiencies and recommend process improvements.
  • Managed vendor relationships and negotiated contracts to ensure timely and cost-effective procurement.
  • Implemented inventory tracking systems to improve accuracy and reduce stock discrepancies.
  • Collaborated with cross-functional teams to optimize supply chain operations and meet customer demands.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Set up and activated customer accounts.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Improved customer service wait times to mitigate complaints.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Operations Supervisor

Atalanta Corporation
Elizabeth, United States
09.2000 - 07.2016
  • Developed and implemented inventory management strategies to optimize stock levels and reduce costs.
  • Managed a team of 10 employees, providing training and guidance to ensure efficient inventory control processes.
  • Analyzed sales data and market trends to forecast demand and adjust inventory levels accordingly.
  • Collaborated with suppliers to negotiate pricing, terms, and delivery schedules.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Analyzed data related to production, distribution, quality control, inventory levels.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Ensured compliance with all safety regulations in the workplace.
  • Prepared reports on operational performance metrics and presented them to management team.
  • Provided support to other departments as needed to meet organizational goals.
  • Created processes for tracking inventory and supply levels in order to prevent stock-outs or overstocking.
  • Trained new employees on proper job functions and company policies and procedures.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.

Office Manager

Hard Part Guys Inc.
Newark, United States
08.1998 - 07.2020
  • Coordinated transportation and logistics activities, ensuring on-time delivery of goods.
  • Managed inventory levels and replenishment processes to meet customer demands.
  • Implemented cost-saving initiatives, resulting in a 15% reduction in transportation expenses.
  • Collaborated with warehouse teams to optimize storage and distribution processes.
  • Developed and implemented office policies and procedures.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Provided training to new hires on office policies and procedures.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.

Education

Some College (No Degree) - Accounting And Business Management

County College of Morris, Randolph Township, NJ

Skills

  • Inventory Management
  • Supply Chain Optimization
  • Data Analysis
  • Vendor Management
  • Procurement
  • Logistics Coordination
  • Cost Reduction
  • Team Leadership
  • Accounts Payable/Receivable

Timeline

Customer Service Representative - Stop and Shop Supermarket
11.2018 - 02.2023
Operations Supervisor - Atalanta Corporation
09.2000 - 07.2016
Office Manager - Hard Part Guys Inc.
08.1998 - 07.2020
County College of Morris - Some College (No Degree), Accounting And Business Management

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Catherine Mischo Lang