Catherine Mithika
District Of Columbia ,DC
Summary
Talented in streamlining processes, boosting profits and elevating customer satisfaction. Performance-driven manager known to simplify leasing steps while maintaining full compliance with applicable laws. Successful background overseeing leasing process from contract negotiations to maintenance.
Overview
2025
2025
years of professional experience
Work History
Leasing
FIS
- .Pursued ongoing professional development opportunities, staying current on industry trends and emerging best practices in leasing management.
- Ensured compliance with fair housing regulations while assisting prospects with the leasing process for a diverse community environment.
Concierge
Bernstein Management
03.2024 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Concierge
FIS
07.2012 - 03.2023
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Sales Associate
New York New York Boutique
03.2008 - 06.2012
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate Of Business Administration - Business Administration
University of The District of Columbia
Washington, DC06.2010
High School Diploma -
Jackson Reed High School
Washington, DC06.2008
Skills
- Leasing management
Languages
Swahili
Full Professional
Timeline
Concierge
Bernstein Management
03.2024 - Current
Concierge
FIS
07.2012 - 03.2023
Sales Associate
New York New York Boutique
03.2008 - 06.2012
Leasing
FIS
Associate Of Business Administration - Business Administration
University of The District of Columbia
High School Diploma -
Jackson Reed High School
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